Customer Experience & Admin Lead (B2B)

RIG (Recruitment International Group); Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

RIG (Recruitment International Group) in Dubai is seeking an Administrative Executive to support day-to-day administration with a focus on customer communication and B2C enquiries, while assisting B2B invoicing and records maintenance.

The role involves handling customer enquiries via multiple channels, coordinating with internal teams to resolve issues, and providing general admin support to the management team. Prior admin or customer-facing experience is preferred.

Qualifications

• Highly organised with excellent attention to detail.
• Confident and professional when speaking with customers by telephone.
• Friendly, approachable and customer-focused.
• Strong written and verbal English.
• Experience in administration, customer service, sales support or a similar role.
• Comfortable using Microsoft Office/Google Workspace and basic invoicing systems.
• Reliable, proactive and able to work independently.
• Previous experience within F&B, retail, hospitality or a customer-facing environment would be advantageous.

Responsibilities

• Handle incoming B2C customer enquiries via telephone, email, WhatsApp and other communication channels.
• Answer and manage incoming phone calls in a professional and friendly manner.
• Respond promptly to customer questions regarding products, orders, deliveries and general enquiries.
• Coordinate with internal teams to resolve customer issues and ensure a high level of customer satisfaction.
• Record and maintain accurate customer information and enquiry details.
• Provide general administrative support to the business and management team.
• Support B2B invoicing when required, including preparing, checking and following up on invoices.
• Maintain accurate B2B customer records and documentation.
• Support basic reporting, data entry and administrative tasks.
• Follow up with customers and business clients where necessary.
• Help ensure the smooth day-to-day running of the administrative function.

Skills

Organised

Customer communication

Attention to detail

Telephone communication

Written and verbal English

Independent working

B2B invoicing support

Tools

Microsoft Office/Google Workspace

Invoicing systems

Job description

RIG (Recruitment International Group) in Dubai is seeking an Administrative Executive to support day-to-day administration with a focus on customer communication and B2C enquiries, while assisting B2B invoicing and records maintenance.

The role involves handling customer enquiries via multiple channels, coordinating with internal teams to resolve issues, and providing general admin support to the management team. Prior admin or customer-facing experience is preferred.