IT Help Desk Administrator & Support Specialist

swedishtechnology; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Good pay

Transferable skills

Work anywhere

Air conditioned office

Fast internet

Powerful laptop

Professional development

Maternity/paternity leave

Job summary

Swedish Technology Services in Dubai is seeking a passionate Software Engineer to design, develop and install software solutions. You will work across the full software lifecycle, coding, documenting functionality, and providing end-user technical support to maintain high service standards.

The role requires hands-on development in multiple languages, knowledge of databases, and experience with web frameworks.

Qualifications

• Proven work experience in as a computer software engineer or software developer
• Hands on experience in designing interactive applications
• Ability to develop software in C, C++, C#, Java or other selected languages
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
• Experience with test-driven development
• Mastery in software engineering tools
• Ability to document requirements and specifications
• Familiarity with software development methodology and release processes
• A degree in Computer Science or Engineering

Responsibilities

• Serve as the first point of contact for usersseeking technical assistance via phone, email, or ticketing system.
• Manage and prioritize the help desk queue by ensuring accurate ticket categorization, effective assignment to appropriate technicians, and prompt action in alignment with established Service LevelAgreements (SLAs).
• Maintain a high level of customer satisfaction by proactively communicating status updates, managing follow-ups, and professionally addressing service complaints.
• Document all incidents, resolutions, and steps in the ticketing system to build a comprehensive knowledge base.
• Create and update technical documentation, FAQs, and end-user guides to promote self-service.
• Assist in inventory management of IT assets, including tracking procurement, deployment, and disposal of hardware and software licenses.
• Contribute to the continuous improvement of helpdesk processes, tools, and service delivery methods.
• Monitor Help Desk system performance and provide reports to management.
• Additionally:
• Install, configure, diagnose and/or resolve user-related hardware and software issues.
• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency

Skills

C

C++

C#

Java

SQL

Hibernate

Spring MVC

JavaScript

Education

Bachelor’s degree in Computer Science or Engineering

Tools

ServiceNow

ManageEngine

Job description

Swedish Technology Services in Dubai is seeking a passionate Software Engineer to design, develop and install software solutions. You will work across the full software lifecycle, coding, documenting functionality, and providing end-user technical support to maintain high service standards.

The role requires hands-on development in multiple languages, knowledge of databases, and experience with web frameworks.