Customer Care Specialist: Proactive Support & Resolution

FedEx; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

FedEx in the United Arab Emirates is seeking to fill a call center role based in Dubai. The position involves handling customer inquiries, processing bookings, onboarding and quote provision, and proactive issue resolution within defined procedures.

Candidates must work on a rostered shift schedule and adhere to FedEx standards. This role emphasizes strong communication, teamwork, and the ability to manage cases and escalate complex issues when required.

Qualifications

• Strong communication and interpersonal abilities.
• Proficient in MS Office and basic PC skills.
• Team-oriented with problem-solving capabilities.

Responsibilities

• Deliver customer support and handle inquiries across channels.
• Assist with bookings, onboarding, and account creation processes.
• Provide quotes, manage complaints, and resolve issues, escalating when needed.
• Maintain case records and participate in service recovery and proactive prevention.

Skills

Interpersonal Skills

Written & Verbal Communication

Teamwork

MS Office & PC Skills

Problem Solving

Job description

FedEx in the United Arab Emirates is seeking to fill a call center role based in Dubai. The position involves handling customer inquiries, processing bookings, onboarding and quote provision, and proactive issue resolution within defined procedures.

Candidates must work on a rostered shift schedule and adhere to FedEx standards. This role emphasizes strong communication, teamwork, and the ability to manage cases and escalate complex issues when required.