Customer Care & Service Excellence Associate

FedEx; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

FedEx in the United Arab Emirates is seeking a team member to support customer operations, hub activities, and onboarding processes. The role involves handling inquiries, bookings, quotes, and basic issue resolution with a focus on service recovery and proactive prevention.

The successful candidate will work within defined processes and standards, escalating complex cases as needed to senior team members while maintaining high accuracy and timely delivery.

Qualifications

• Interpersonal, written and verbal communication skills are essential.
• Teamwork and collaboration are required to deliver results.
• Proficiency with Microsoft Office and general PC skills are expected.

Responsibilities

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
• Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Skills

Interpersonal skills

Written & verbal communication skills

Team working skills

Microsoft Office & PC skills

Problem solving skills

Job description

FedEx in the United Arab Emirates is seeking a team member to support customer operations, hub activities, and onboarding processes. The role involves handling inquiries, bookings, quotes, and basic issue resolution with a focus on service recovery and proactive prevention.

The successful candidate will work within defined processes and standards, escalating complex cases as needed to senior team members while maintaining high accuracy and timely delivery.