Proactive Customer Care Specialist — Support & Resolution

Tanqeeb; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

FedEx is seeking a UAE national for a Dubai-based Customer Support role in a call center. You will manage bookings, inquiries, quotes, and complaints, with case handling and proactive issue resolution.

The position emphasizes excellent interpersonal and written/verbal communication, teamwork, and MS Office proficiency. Rosters and strict deadlines are part of the role; FedEx promotes equal opportunity and growth opportunities.

Qualifications

• Interpersonal and communication abilities essential.
• Team coordination and collaboration with colleagues.
• Solid problem-solving and analytical thinking.

Responsibilities

• Handle defined processes to deadlines with accuracy and compliance.
• Resolve simple to complex inquiries, escalate where needed.
• Maintain case management and service recovery as required.
• Provide quotes, bookings, onboarding, and proactive follow-ups.

Skills

Interpersonal Skills

Written & Verbal Communication

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Tools

Microsoft Office

Job description

FedEx is seeking a UAE national for a Dubai-based Customer Support role in a call center. You will manage bookings, inquiries, quotes, and complaints, with case handling and proactive issue resolution.

The position emphasizes excellent interpersonal and written/verbal communication, teamwork, and MS Office proficiency. Rosters and strict deadlines are part of the role; FedEx promotes equal opportunity and growth opportunities.