Customer Care Representative - UAE Nationals Only

FedEx Express Transportation and Supply Chain Services (India) Private Limited; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

FedEx Express Intl BV DXB in Dubai is seeking a Customer Care Representative to handle defined processes with accuracy and meet deadlines. The role requires strong interpersonal and communication skills, teamwork, and solid Microsoft Office abilities. Candidates must work on a rostered shift and UAE nationals only.

The position is part of the FXE-MEISA: Customer Care team, with Monday–Sunday coverage and a 48-hour week. Training and development opportunities are available within FedEx.

Qualifications

• Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills

Responsibilities

• Complete defined processes and procedures to deadline with accuracy and compliance.
• Identify anomalies and resolve using rules and procedures.
• Escalate complex issues to senior team members.
• Work on a rostered shift schedule as part of a call center role.

Skills

Interpersonal skills

Written & verbal communication

Teamwork

Microsoft Office

Problem solving

Job description

What can you expect as a FedEx team member?

• Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Position Summary

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

This position is currently open to UAE Nationals only.

As this is a call center role, candidates will be required to work on a rostered shift schedule.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills

Company:
MER FedEx Express Intl BV DXB

City:

Dubai

Scheduled Weekly Hours:
48

Worker Type:
Regular

Posting Start Date
23-Sept-2026

Posting Close Date:
30-Oct-2026

Job Family:
FXE-MEISA: Customer Care Representative