Customer Care & Support Associate

Tanqeeb; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

FedEx in the United Arab Emirates seeks dedicated candidates for a customer support/hub operations role, with responsibilities including account creation, onboarding, bookings, inquiries, quotes, and issue resolution. The position emphasizes accuracy, deadline-driven completion, and adherence to internal and external standards.

Opened only for UAE nationals, the role expects strong communication, teamwork, and problem solving, with a culture built on People-Service-Profit and a commitment to

Qualifications

• Interpersonal and communication skills required.
• Proven ability to work in a team.
• Proficiency with Microsoft Office and PC operations.

Responsibilities

• Handle customer support and inquiry resolution.
• Manage hub operations and account creation.
• Process onboarding tasks and bookings.
• Provide quotes and resolve complaints.
• Escalate issues to senior team when needed.

Skills

Interpersonal Skills

Written & Verbal Communication

Team Working Skills

Microsoft Office

Problem Solving Skills

Job description

FedEx in the United Arab Emirates seeks dedicated candidates for a customer support/hub operations role, with responsibilities including account creation, onboarding, bookings, inquiries, quotes, and issue resolution. The position emphasizes accuracy, deadline-driven completion, and adherence to internal and external standards.

Opened only for UAE nationals, the role expects strong communication, teamwork, and problem solving, with a culture built on People-Service-Profit and a commitment to