Customer Care Specialist — Flexible Shifts & Growth Path

FedEx Express Transportation and Supply Chain Services (India) Private Limited; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

FedEx Express Intl BV DXB in Dubai is seeking a Customer Care Representative to handle defined processes with accuracy and meet deadlines. The role requires strong interpersonal and communication skills, teamwork, and solid Microsoft Office abilities. Candidates must work on a rostered shift and UAE nationals only.

The position is part of the FXE-MEISA: Customer Care team, with Monday–Sunday coverage and a 48-hour week. Training and development opportunities are available within FedEx.

Qualifications

• Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills

Responsibilities

• Complete defined processes and procedures to deadline with accuracy and compliance.
• Identify anomalies and resolve using rules and procedures.
• Escalate complex issues to senior team members.
• Work on a rostered shift schedule as part of a call center role.

Skills

Interpersonal skills

Written & verbal communication

Teamwork

Microsoft Office

Problem solving

Job description

FedEx Express Intl BV DXB in Dubai is seeking a Customer Care Representative to handle defined processes with accuracy and meet deadlines. The role requires strong interpersonal and communication skills, teamwork, and solid Microsoft Office abilities. Candidates must work on a rostered shift and UAE nationals only.

The position is part of the FXE-MEISA: Customer Care team, with Monday–Sunday coverage and a 48-hour week. Training and development opportunities are available within FedEx.