Customer Care & Resolution Specialist

TALENTMATE; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

TALENTMATE is seeking a customer service professional in Dubai, UAE to resolve service or billing complaints, respond to inquiries, and coordinate with departments for investigation results. The role requires 3–5 years of experience and a graduate-level education with hospitality certification preferred.

The successful candidate will handle refunds, warranty returns, and ensure compliance with SOPs, while maintaining customer satisfaction and timely communication with clients.

Qualifications

• Experience (Yrs & Field) 3-5 years.
• Educational Qualification Graduate
• Professional Certifications Diploma in Hospitality - preferable

Responsibilities

• Attend and resolve customer complaints to the satisfaction of the customer.
• Warranty products to reach service centers within TAT.
• Genuine Cash/Credit Card Refund issued to the customer.
• Customer Care Location Ageing Stock Monitoring and Reconciliation.
• ISO Compliance - as per Audit rating (SOP Compliance Store).
• Ensure TAT of Warranty products and SDG stocks to return within 15 business days from service center.
• Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
• Ensure accepting only good items as return.

Skills

Communication Skills

Customer Servicing skills

Listening skills

Problem solving skills

Education

Graduate

Diploma in Hospitality

Job description

TALENTMATE is seeking a customer service professional in Dubai, UAE to resolve service or billing complaints, respond to inquiries, and coordinate with departments for investigation results. The role requires 3–5 years of experience and a graduate-level education with hospitality certification preferred.

The successful candidate will handle refunds, warranty returns, and ensure compliance with SOPs, while maintaining customer satisfaction and timely communication with clients.