Customer Care Executive - Emirati

TALENTMATE; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

TALENTMATE is seeking a customer service professional in Dubai, UAE to resolve service or billing complaints, respond to inquiries, and coordinate with departments for investigation results. The role requires 3–5 years of experience and a graduate-level education with hospitality certification preferred.

The successful candidate will handle refunds, warranty returns, and ensure compliance with SOPs, while maintaining customer satisfaction and timely communication with clients.

Qualifications

• Experience (Yrs & Field) 3-5 years.
• Educational Qualification Graduate
• Professional Certifications Diploma in Hospitality - preferable

Responsibilities

• Attend and resolve customer complaints to the satisfaction of the customer.
• Warranty products to reach service centers within TAT.
• Genuine Cash/Credit Card Refund issued to the customer.
• Customer Care Location Ageing Stock Monitoring and Reconciliation.
• ISO Compliance - as per Audit rating (SOP Compliance Store).
• Ensure TAT of Warranty products and SDG stocks to return within 15 business days from service center.
• Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
• Ensure accepting only good items as return.

Skills

Communication Skills

Customer Servicing skills

Listening skills

Problem solving skills

Education

Graduate

Diploma in Hospitality

Job description

Job Summary & Purpose:

Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.

Key Performance Areas (KPAs) & Principal Accountabilities

• Complaints to be attended and closed to the satisfaction of the customer
• Warranty Products to reach service centers within TAT
• Genuine Cash/Credit Card Refund issued to the customer
• Customer Care Location Ageing Stock Monitoring and Reconciliation
• ISO Compliance - as per Audit rating (SOP Compliance Store)
• Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
• Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
• Ensure accepting only good items as return

Qualitative Requirements

Experience (Yrs & Field) 3-5 years

Educational Qualification Graduate

Professional Certifications Diploma in Hospitality - preferable

Skills & Abilities

Communication Skills , Customer Servicing skills, Listening skills, Problem solving skills

Job Details

Role Level: Not Applicable

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: http://www.sharafdg.com

Job Function: Customer Service

Company Industry: IT Services and IT Consulting

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.