Customer Care & Resolution Specialist

FedEx; Dubai; Presencial; AED 60 000 - 80 000; Tempo integral

Resumo da oferta

FedEx in Dubai seeks a dedicated customer support professional to handle a range of operational tasks from onboarding to inquiries, bookings, quotes, and issue resolution. The role emphasizes accuracy, compliance with standards, and the ability to escalate complex cases to senior colleagues as needed.

The position is opened specifically for UAE nationals, with responsibilities spanning basic onboarding, process execution, and proactive service recovery to ensure customer satisfaction and

Qualificações

• Ability to follow defined processes and procedures to deadlines.
• Identify anomalies and apply rules to resolve issues based on procedures.
• Escalate complex problems to senior team members when needed.

Responsabilidades

• Complete predefined processes and procedures by deadlines with accuracy and compliance.
• Identify anomalies and use established rules to resolve them.
• For complex issues, escalate to senior team members for guidance.

Conhecimentos

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Descrição da oferta de emprego

FedEx in Dubai seeks a dedicated customer support professional to handle a range of operational tasks from onboarding to inquiries, bookings, quotes, and issue resolution. The role emphasizes accuracy, compliance with standards, and the ability to escalate complex cases to senior colleagues as needed.

The position is opened specifically for UAE nationals, with responsibilities spanning basic onboarding, process execution, and proactive service recovery to ensure customer satisfaction and