Customer Care Representative Associate - UAE Nationals Only

FedEx; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

FedEx is hiring for a Dubai-based Customer Care Representative. The role focuses on completing defined processes to deadlines with accuracy and compliance, and includes handling customer inquiries with strong communication and teamwork. The position opened only for UAE nationals.

As a Regular, full-time team member, you will work 48 hours per week in Dubai, contributing to FedEx's customer care excellence. The posting runs 22-Oct-2026 to 28-Oct-2026.

Qualifications

• Interpersonal skills required to interact effectively with customers and colleagues.
• Strong written and verbal communication abilities.
• Ability to work well in a team and collaborate across functions.
• Proficiency in Microsoft Office and PC applications.
• Solid problem-solving skills to resolve customer inquiries.

Responsibilities

• Responsible for completing defined processes and procedures to deadline.
• Ensure accuracy, completeness and compliance with internal and external standards.
• Identify anomalies and use rules to resolve; escalate complex issues to senior team members.

Skills

Interpersonal skills

Written & Verbal communication

Teamwork

Microsoft Office & PC skills

Problem solving

Job description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:

MER FedEx Express Intl BV DXB

City:

Dubai

Scheduled Weekly Hours:

48

Worker Type:

Regular

Posting Start Date

22-Oct-2026

Posting Close Date:

28-Oct-2026

Job Family:

FXE-MEISA: Customer Care Representative

Position Summary:

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

Grade: 4

Opened only for UAE nationals.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills