Customer Care Associate — Global Mobility & Growth

FedEx; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

FedEx is hiring for a Dubai-based Customer Care Representative. The role focuses on completing defined processes to deadlines with accuracy and compliance, and includes handling customer inquiries with strong communication and teamwork. The position opened only for UAE nationals.

As a Regular, full-time team member, you will work 48 hours per week in Dubai, contributing to FedEx's customer care excellence. The posting runs 22-Oct-2026 to 28-Oct-2026.

Qualifications

• Interpersonal skills required to interact effectively with customers and colleagues.
• Strong written and verbal communication abilities.
• Ability to work well in a team and collaborate across functions.
• Proficiency in Microsoft Office and PC applications.
• Solid problem-solving skills to resolve customer inquiries.

Responsibilities

• Responsible for completing defined processes and procedures to deadline.
• Ensure accuracy, completeness and compliance with internal and external standards.
• Identify anomalies and use rules to resolve; escalate complex issues to senior team members.

Skills

Interpersonal skills

Written & Verbal communication

Teamwork

Microsoft Office & PC skills

Problem solving

Job description

FedEx is hiring for a Dubai-based Customer Care Representative. The role focuses on completing defined processes to deadlines with accuracy and compliance, and includes handling customer inquiries with strong communication and teamwork. The position opened only for UAE nationals.

As a Regular, full-time team member, you will work 48 hours per week in Dubai, contributing to FedEx's customer care excellence. The posting runs 22-Oct-2026 to 28-Oct-2026.