Customer Care Associate – Flexible Growth & Impact

FedEx Express México; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

MER FedEx Express Intl BV in Dubai seeks a Customer Care Representative to handle defined processes and ensure accurate, timely completion of tasks. You will work in a fast-paced environment within FedEx’s global network, supporting customers across the MEISA region.

The role emphasizes clear written and verbal communication, teamwork, and adherence to standards. UAE national status is noted for this position, with standard weekly hours and office-based work in Dubai.

Qualifications

• Interpersonal skills required.
• Strong written and verbal communication.
• Teamwork and collaboration are essential.
• Proficiency in Microsoft Office and general PC skills.
• Strong problem-solving abilities.

Responsibilities

• Execute defined processes and procedures to meet deadlines.
• Ensure accuracy, completeness and compliance with standards.
• Escalate complex issues to senior team members when needed.

Skills

Interpersonal skills

Written & verbal communication

Team working

Microsoft Office & PC skills

Problem solving

Job description

MER FedEx Express Intl BV in Dubai seeks a Customer Care Representative to handle defined processes and ensure accurate, timely completion of tasks. You will work in a fast-paced environment within FedEx’s global network, supporting customers across the MEISA region.

The role emphasizes clear written and verbal communication, teamwork, and adherence to standards. UAE national status is noted for this position, with standard weekly hours and office-based work in Dubai.