Customer Care Representative Associate - UAE Nationals Only

FedEx Express México; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

MER FedEx Express Intl BV in Dubai seeks a Customer Care Representative to handle defined processes and ensure accurate, timely completion of tasks. You will work in a fast-paced environment within FedEx’s global network, supporting customers across the MEISA region.

The role emphasizes clear written and verbal communication, teamwork, and adherence to standards. UAE national status is noted for this position, with standard weekly hours and office-based work in Dubai.

Qualifications

• Interpersonal skills required.
• Strong written and verbal communication.
• Teamwork and collaboration are essential.
• Proficiency in Microsoft Office and general PC skills.
• Strong problem-solving abilities.

Responsibilities

• Execute defined processes and procedures to meet deadlines.
• Ensure accuracy, completeness and compliance with standards.
• Escalate complex issues to senior team members when needed.

Skills

Interpersonal skills

Written & verbal communication

Team working

Microsoft Office & PC skills

Problem solving

Job description

What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Please note that the Job will close at 12am on Posting Close date.

Company Information

• Company:MER FedEx Express Intl BV
• DXB City: Dubai
• Scheduled Weekly Hours:48
• Worker Type:Regular
• Posting Start Date22-Oct-2026
• Posting Close Date: 28-Oct-2026
• Job Family: FXE-MEISA: Customer Care Representative

Position Summary

Position Summary: Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members. Grade: 4 Opened only for UAE nationals.

Skills and Qualifications

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air and ground network to speed delivery of time-sensitive shipments. To learn more about how FedEx connects people and possibilities around the world, please visit about.fedex.com. FedEx offers a wide range of opportunities in our offices around the world. Search here for jobs in any of our Middle East, Indian Subcontinent and Africa markets.