Customer Care Representative

Al Tayer Group - UAE; Sharjah; On-site; AED 45,000 - 73,000; Full time

Job summary

Al Tayer Group - UAE is seeking a customer service oriented individual to support telemarketing campaigns and reception duties in Sharjah. You will greet customers, route them to the appropriate service advisor, and help with bookings and information requests.

The role emphasizes courteous service, efficient handling of calls, and maintaining a welcoming, clean reception area while upholding the company image.

Qualifications

• High school certificate or equivalent.
• 1-2 years relevant experience in customer service.
• Customer service skills certification is an advantage.
• Exposure to multicultural environment.
• Well-groomed with a pleasant personality.
• Excellent communication skills.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to him.
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Skills

Customer service

Communication skills

Multicultural environment

Well groomed

Education

High school diploma

Job description

Responsibilities

• Be part of the Telemarketing activities during campaigns
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image

Requirements

• High school Certificate
• 1-2 years relevant experience
• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with a pleasant personality
• Excellent communication skills