Customer Care Representative (UAE NATIONAL)

Al Tayer Group; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Tayer Motors in the UAE, Abu Dhabi, seeks a customer service professional to welcome customers, handle calls, and coordinate with service staff. You will be part of a team that ensures a premium luxury experience through courteous interaction, quick response, and professional presentation.

Ideal candidates bring 1–2 years of relevant experience, a high school certificate, and excellent communication skills.

Qualifications

• Customer service experience is preferred.
• Exposure to multicultural environments is advantageous.
• Well groomed with a pleasant personality and professional appearance.
• Excellent communication skills, both verbal and written, are essential.

Responsibilities

• Welcome customers courteously and answer phone efficiently to provide support until attended by relevant personnel.
• Be part of telemarketing activities during campaigns and handle present customers or on the phone.
• Provide courteous service by guiding customers to the appropriate advisor and arranging seating until service begins.
• Direct customers to the appropriate advisor for attendance.
• Call customers to gather feedback on visits and ensure quick service pace to reduce waiting time.
• Assist reception with courtesy vehicle management and maintain cleanliness and hygiene in the reception area.

Skills

Customer service

Multicultural environment

Well groomed

Communication skills

Education

High school Certificate

Job description

Job description

Al Tayer Motors is a premium destination for luxury automotive excellence in the UAE, representing some of the world’s most prestigious brands. We believe that our people are our greatest strength. With a team of approximately 3000 professionals representing more than 42 nationalities, we foster an inclusive environment where everyone has the opportunity to grow, achieve, and thrive.

Our success is rooted in the richness of our organizational culture, global outlook and the diverse experiences that come together to form a truly high‑performing team. Our culture is built on the belief that luxury is not just about the vehicles we offer, but the people who bring those brands to life. Whether in customer service or technical expertise, every role plays a vital part in delivering the exceptional luxury experience our brands are known for.

Innovation at Al Tayer Motors goes beyond technology — it’s about empowering our people to exceed expectations and shaping meaningful experiences that inspire excellence. By nurturing their talent and embracing diverse viewpoints, we continue to set benchmarks in the luxury automotive sector — where every detail matters, and every experience is elevate.

Responsibilities

• To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills

Preferred candidate

Nationality

United Arab Emirates