Customer Care Representative

مجموعة الطاير; Sharjah; On-site; AED 45,000 - 67,000; Full time

Job summary

مجموعة الطاير in Sharjah seeks a friendly receptionist to greet visitors, answer calls, and support service operations with courteous service and a professional appearance. You will coordinate with service advisors, manage information requests, bookings, and follow-up with customers to ensure a positive experience while maintaining a clean and organized reception area.

This full-time role requires 1-2 years of relevant experience, strong communication skills, and the ability to thrive in a

Qualifications

• High school certificate is required.
• 1-2 years of relevant experience.
• Customer service skills certification is an advantage.
• Exposure to multicultural environment and ability to communicate effectively.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, information, service booking and guidance.
• Provide a welcoming reception to service customers by seating them and keeping them comfortable until attended by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to them.
• Call customers to obtain follow-up feedback on their visits to ATM.
• Arrange for the customer to be attended to promptly to reduce waiting time and enhance satisfaction.
• Support the reception in managing courtesy vehicles.
• Maintain cleanliness and hygiene in the reception area and uphold housekeeping standards for a professional image.

Skills

Customer service

Multicultural sensitivity

Grooming and presentation

Communication skills

Education

High school Certificate

Job description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills