Customer Interaction Center Representative

Al Tayer Group; Abu Dhabi; On-site; AED 73,000 - 106,000; Full time

Job summary

Al Tayer Group in Abu Dhabi seeks a receptionist to warmly welcome customers, manage phone inquiries, and support service bookings. The role involves guiding guests to the appropriate advisor, handling follow-up calls for feedback, and assisting with campaign telemarketing when needed.

Requirements include a high school certificate and 1–2 years of relevant experience, with strong communication and a professional appearance. UAE work environment and front-desk duties are covered.

Qualifications

• Customer service skills certification is an advantage.
• Exposure to multicultural environment.
• Well groomed with pleasant personality.
• Excellent communication skills.

Responsibilities

• Welcome customers courteously and answer phones efficiently to assist until attended to.
• Support telemarketing activities during campaigns.
• Provide information, service bookings and guidance to present customers.
• Ensure customers are seated comfortably and directed to the appropriate advisor.
• Call customers to obtain feedback on visits to ATM.
• Maintain reception cleanliness and uphold housekeeping standards.

Skills

Customer service

Multicultural exposure

Groomed appearance

Excellent communication

Education

High school certificate

Job description

Job description

Functional Roles and Responsibilities

• To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.
• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills