Customer Care Representative

Al Tayer Group; Sharjah; Presencial; AED 39.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Customer-focused environment

Descripción de la vacante

Al Tayer Group in the UAE is seeking a customer-focused receptionist to welcome visitors, answer calls and provide support to ensure smooth service flow.

You will handle bookings, guide customers to the right advisor, assist with service area hygiene and maintain a courteous, professional image.

Requirements: high school certificate, 1–2 years of relevant experience, strong communication and the ability to work in a multicultural environment.

Formación

• High school certificate required.
• 1-2 years relevant experience.
• Customer service skills certification is an advantage.
• Exposure to multicultural environment and good communication are important.

Responsabilidades

• Be part of telemarketing activities during campaigns.
• Handle present customers by phone, provide information, bookings and guidance.
• Welcome service customers, seat them and keep them comfortable until attended by the Service Advisor.
• Direct customers to the relevant advisor.
• Call customers to obtain follow-up feedback on their visits to ATM.
• Arrange for quick service to reduce waiting time and enhance satisfaction.
• Support the reception in managing courtesy vehicles.
• Maintain cleanliness and hygiene in the reception area and uphold corporate image.

Conocimientos

Customer service

Multicultural exposure

Professional appearance

Excellent communication

Educación

High school

Descripción del empleo

Job Description

To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
• Direct the customer to the relevant advisor who will attend to him
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills