Culinary L&D Specialist & Chef Coach

Emirates Flight Catering; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Emirates Flight Catering in Dubai invites a seasoned L&D leader to design and deliver a comprehensive range of learning programs across business units. You will drive 70-20-10 learning journeys, manage the LMS, and partner with HR and operations to enhance capability and performance.

The role requires a bachelor degree and Train the Trainer certification, with at least six years' experience in aviation, hospitality or F&B. Strong analytics and stakeholder skills are essential.

Qualifications

• Bachelor's degree required in a related field.
• Train the Trainer certification or equivalent.
• 6+ years in Learning & Development design/delivery, preferably in aviation, hospitality or F&B.

Responsibilities

• Identify learning needs with business units and design and deliver L&D solutions and impact journeys.
• Create interactive learning strategies using tools like live activities, surveys, and assessments.
• Collaborate with Digital Design to develop e-Learning and promote self-paced development.
• Manage external learning vendors to ensure performance.
• Evaluate programs and adjust objectives and content for effectiveness.
• Conduct post-training assessments and on-the-job observations.
• Develop learning analytics culture with data collection, analysis and reporting.
• Deliver data findings in visuals, slides, and reports for stakeholders.
• Partner with learning leaders to define metrics for training performance and compliance.
• Oversee LMS features and usefulness for training effectiveness.

Skills

LMS management

Project management

Excel & BI

Instructional design

Curriculum development

Adult learning

Digital learning tools

Vendor management

Data visualization

Presentation skills

Stakeholder management

Leadership

Team building

Communication

PowerPoint

Oracle BI

Education

Bachelor's degree in related field

Train the Trainer Certification

Tools

MS Excel

Oracle BI Analytics

Job description

This role is ideal for someone with a strong culinary background who enjoys training and mentoring chefs on the job.

If you're a graduate from a recognized culinary institute and passionate about developing culinary talent, we'd love to hear from you.

Job Purpose:

Identify, plan, design, develop, deliver and facilitate a comprehensive range of learning and development programs and initiatives for business units to enhance skill and capability levels across the company.

Key Result Areas:

1. Consult with business units proactively to identify required learning needs, design, develop and deliver learning and development solutions and impact journeys, related to Induction, Customer Services, Personal Effectiveness and Leadership Development portfolio, to meet business and performance requirements.

2. Implement creative learning & development design strategies such as interactive activities, tools (e.g. Menti meter), questionnaires and classroom assessment, for effective engagement and involvement of participants.

3. Collaborate with Digital Design team to design e-Learning solutions and promote usage of digital learning to enable self-paced development of employees.

4. Partner with Procurement to identify external learning solutions vendors and manage these vendors to ensure their performance continuously meets agreed expectations.

5. Evaluate learning & development programs to recommend appropriate changes in instructional objectives, content and method, to ensure effectiveness and impact.

6. Conduct Post Training Assessments and on the job observations to ensure application of learnings and improvement in job performance.

7. Build a culture of Learning analytics which involves measurement, collection, analysis, and reporting of data about learners, learning

experiences, and learning programs for purposes of understanding and optimizing learning and its impact on an organization's performance.

8. Deliver data findings in a variety of visual formats that appropriately provide insight to users, including online data visualizations, slide decks, and reports.

9. Partner with learning leaders and internal stakeholders to identify usable metrics to evaluate department training performance and compliance.

10. Overall management of LMS and ensure the features and functionalities support and aid training effectiveness.

Job Context:

• Need to work on multiple projects with conflicting timelines to support EKFC's digital change journey.
• All learning impact journeys will adopt 70-20-10 methodology.
• May need to facilitate other courses related to Safety, as per business requirements.
• Need to keep abreast with latest technologies and digital solutions to align with latest trends.
• Need to build and maintain a close working relationship with HR Business partners and all business stakeholders to ensure appropriate support and value add to address capability gaps.

Education Qualifications

• A minimum of bachelor's degree in related field
• Train the Trainer Certification or equivalent

Work Experience:

Should have a minimum 6 years of experience in Learning and development and in designing and delivering learning & development

solutions related to Corporate Induction, Customer Services, Personal Effectiveness and Leadership Development.

Sound experience in using quality content, best practices and innovative approaches to deliver personal effectiveness and leadership training.

Related aviation, hospitality or food & beverage industry experience will be an advantage.

Related mandatory and compliance training experience related to Safety will be an advantage.

Skills:

• Advanced working knowledge of Learning Management System (LMS).
• Strong project management knowledge and skills.
• Proficient and advanced user of MS Excel and Oracle BI Analytic reporting.
• Ability to function both independently and as part of a team.
• Adapts to changes in work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Knowledge of adult learning, instructional design and curriculum development techniques.
• Sound use of using technology and digital tools to improve learner engagement.
• Strong business partnering skills.
• Superior presentation, facilitation and assessment skills.
• Excellent Interpersonal, written and oral communication skills.
• Strong leadership, influencing and team building skills.
• Sound knowledge in curating a variety of learning content.
• Proficiency in MS office (e.g. powerful visuals using PowerPoint, Excel for data analysis).