CTS Service Planner - Field Scheduling & Coordination

Atlas Copco Holding GmbH; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Atlas Copco in Dubai seeks a CTS Planner to efficiently plan and coordinate service activities for Field Service Engineers. You will ensure forward planning aligns with preventive maintenance, coordinate with Service Managers and logistics, and guarantee parts availability before interventions.

The role requires 3–5 years in service planning, strong English, and proficiency with SAP/ERP and planning tools. On-site work in Dubai with a focus on process compliance and timely invoicing.

Qualifications

• Minimum 3-5 years of experience in service planning, coordination, or administration.
• Experience in a technical service environment is an advantage.
• Understanding of service workflows and job planning processes.
• Exposure to preventive maintenance planning and breakdown coordination.

Responsibilities

• Plan and schedule daily service activities for Field Service Engineers
• Allocate resources based on skills, location, availability, and job priority
• Ensure forward planning aligned with preventive maintenance schedules
• Adjust planning dynamically to accommodate breakdowns and urgent requests
• Ensure all service jobs are properly created, planned, and updated in the system
• Coordinate effectively with Service Managers, FSEs, and logistics teams
• Ensure availability of required spare parts before scheduling interventions
• Follow up on pending operations to ensure timely execution
• Inform customers in advance of planned service visits (minimum 24 hours when possible)
• Provide updates in case of delays or rescheduling
• Support resolution of scheduling-related customer issues
• Ensure all planning activities are executed using company tools (e.g. SAP, COPS, Planner Dashboard)
• Follow service procedures for job planning, execution tracking, and closing
• Ensure accurate and timely closing of service orders
• Monitor key planning KPIs such as job completion timelines, preventive maintenance compliance, and service backlog
• Support actions to maintain low backlog and controlled Work-In-Progress (WIP)
• Contribute to improving planning efficiency and service delivery performance
• Ensure accurate allocation of working hours and alignment with planned activities
• Support cost-effective planning decisions (travel optimisation, workload balancing)
• Assist in ensuring timely invoicing through proper job execution and closure
• Identify inefficiencies in planning processes and propose improvements
• Support standardisation of planning practices
• Contribute to optimisation initiatives using available planning tools and data

Skills

Planning & Scheduling

Resource allocation

Fluent English

Microsoft Office

SAP/ERP

Education

Diploma

Bachelor's degree

Tools

Planner Dashboard

SAP

Job description

Atlas Copco in Dubai seeks a CTS Planner to efficiently plan and coordinate service activities for Field Service Engineers. You will ensure forward planning aligns with preventive maintenance, coordinate with Service Managers and logistics, and guarantee parts availability before interventions.

The role requires 3–5 years in service planning, strong English, and proficiency with SAP/ERP and planning tools. On-site work in Dubai with a focus on process compliance and timely invoicing.