Global Field Services Manager - Customer Solutions

Jobsatdubai; Dubai; On-site; AED 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Work-life balance

Training and mentoring

Growth opportunities

Job summary

Caterpillar Inc. is seeking a Manager Customer Services in Dubai to manage all activities and staff for technical field service programs. The role involves creating and managing field service infrastructure while ensuring high standards of quality and service excellence. Ideal candidates will bring technical experience, alongside a commitment to customer focus and relationship management.

The opportunity comes with training, a competitive salary package, work-life balance, and growth opportunities within a Fortune 100 company.

Qualifications

• Technical experience with Caterpillar marine engines is preferred.
• Experience working as a shipboard engineer or in technical leadership roles.
• Supervisory experience is considered a plus.

Responsibilities

• Direct all activities and staff for technical field service programs.
• Create and manage field service infrastructure.
• Drive development of work plans, budgets, schedules, and evaluation criteria.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Consulting

Decision Making and Critical Thinking

Effective Communications

Problem Solving

Relationship Management

Job description

Caterpillar Inc. is seeking a Manager Customer Services in Dubai to manage all activities and staff for technical field service programs. The role involves creating and managing field service infrastructure while ensuring high standards of quality and service excellence. Ideal candidates will bring technical experience, alongside a commitment to customer focus and relationship management.

The opportunity comes with training, a competitive salary package, work-life balance, and growth opportunities within a Fortune 100 company.