Crypto Exchange Production Support Engineer

Crypto; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Crypto.com visa card

Flexi-work hours

Hybrid/remote setup

Job summary

Crypto.com is seeking an Exchange Production Support specialist to join the Exchange team responsible for maintaining a global cryptocurrency trading platform with 24x7 operations.

You will provide L2/L3 support for production incidents, manage releases, and work with Linux/Java, UNIX, SQL, Bash/Python, FIX and APIs, plus monitoring tools such as Grafana and Prometheus. The role requires shift work and strong ITIL practices.

Qualifications

• 2+ years of production support experience preferably within Banking or Financial Services.
• Experience with UNIX debugging, SQLs and Bash/Python scripting.
• Must have experience supporting FIX protocol and APIs.
• Strong Linux/Java understanding with exposure to Cloud and DevOps tools.
• Familiarity with monitoring/visualization tools (Grafana/Prometheus/Dynatrace).
• ITIL basics and excellent written/spoken English communication.
• Experience with Trading Systems (OMS/EMS) in crypto/FX/derivatives is a plus.

Responsibilities

• User Management: support Sales, Business Users, Institutional and Retail customers with app, API, and network support.
• Incident Management: own production incidents end-to-end and coordinate with multiple teams.
• Process Management: own release activities, audits, and BCP testing aligned to ITIL.
• Operations Management: monitor and automate alerts to maintain uptime; document SOPs.
• Continuous Improvement: identify improvements and automate manual tasks to raise service levels.

Skills

UNIX commands

SQL

Bash/Python scripting

FIX protocol

APIs

Linux/Java

Cloud/DevOps

Grafana

Prometheus

Control-M/ITRS Geneos

Dynatrace

ITIL

Tools

Grafana

Prometheus

Control-M

ITRS Geneos

Dynatrace

Job description

Crypto.com is seeking an Exchange Production Support specialist to join the Exchange team responsible for maintaining a global cryptocurrency trading platform with 24x7 operations.

You will provide L2/L3 support for production incidents, manage releases, and work with Linux/Java, UNIX, SQL, Bash/Python, FIX and APIs, plus monitoring tools such as Grafana and Prometheus. The role requires shift work and strong ITIL practices.