Application Support Engineer, Dubai, OEX

Crypto; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Crypto.com visa card

Flexi-work hours

Hybrid/remote setup

Job summary

Crypto.com is seeking an Exchange Production Support specialist to join the Exchange team responsible for maintaining a global cryptocurrency trading platform with 24x7 operations.

You will provide L2/L3 support for production incidents, manage releases, and work with Linux/Java, UNIX, SQL, Bash/Python, FIX and APIs, plus monitoring tools such as Grafana and Prometheus. The role requires shift work and strong ITIL practices.

Qualifications

• 2+ years of production support experience preferably within Banking or Financial Services.
• Experience with UNIX debugging, SQLs and Bash/Python scripting.
• Must have experience supporting FIX protocol and APIs.
• Strong Linux/Java understanding with exposure to Cloud and DevOps tools.
• Familiarity with monitoring/visualization tools (Grafana/Prometheus/Dynatrace).
• ITIL basics and excellent written/spoken English communication.
• Experience with Trading Systems (OMS/EMS) in crypto/FX/derivatives is a plus.

Responsibilities

• User Management: support Sales, Business Users, Institutional and Retail customers with app, API, and network support.
• Incident Management: own production incidents end-to-end and coordinate with multiple teams.
• Process Management: own release activities, audits, and BCP testing aligned to ITIL.
• Operations Management: monitor and automate alerts to maintain uptime; document SOPs.
• Continuous Improvement: identify improvements and automate manual tasks to raise service levels.

Skills

UNIX commands

SQL

Bash/Python scripting

FIX protocol

APIs

Linux/Java

Cloud/DevOps

Grafana

Prometheus

Control-M/ITRS Geneos

Dynatrace

ITIL

Tools

Grafana

Prometheus

Control-M

ITRS Geneos

Dynatrace

Job description

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients.

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.

Primary responsibility includes but not limited to

• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
• Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
• Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
• Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
• Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
• 2+ years of production support experience preferably within the Banking or Financial Service industry.
• Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
• Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
• Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
• Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
• Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
• Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
• Self-starter and able to quickly pickup new concepts, business areas and technologies.
• Open to shift work and weekend support.

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.