CRM Team Leader

Jobmaze FZ LLC; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

Jobmaze FZ LLC in Dubai seeks a CRM Team Lead to oversee post-sales operations, Oqood registration, and regulatory coordination with the Dubai Land Department. You will drive compliance, client satisfaction, and efficiency across the registration and after-sales lifecycle.

The role requires strong leadership, UAE real estate knowledge, and the ability to manage cross-functional stakeholders to meet regulatory timelines and quality standards.

Qualifications

• Bachelor's degree required.
• Minimum 35 years of experience in UAE real estate CRM/registration management.
• Strong knowledge of UAE Real Estate Law and DLD procedures.
• Proven leadership and stakeholder management skills.

Responsibilities

• Lead and manage the CRM and Post-Sales team to ensure smooth execution of registration and after-sales processes.
• Oversee the complete Oqood lifecycle including generation execution amendments and rectifications.
• Liaise with Dubai Land Department (DLD) trustee offices and regulatory authorities.
• Ensure timely unit registration and regulatory compliance.
• Supervise issuance of Resale NOCs Handover Certificates JOPD Letters and Purchaser Disclosure Statements.
• Handle high-level client complaints and conduct client meetings when required.
• Coordinate with Sales Finance Legal ERP and IT departments for operational alignment.
• Monitor project timelines BCC issuance and handover schedules.
• Develop SOPs and implement KPIs for CRM team performance.
• Generate and review daily weekly and monthly status reports.

Skills

Leadership

Stakeholder management

Regulatory compliance

Education

Bachelor's degree

Job description

Job Summary

The CRM Team Lead is responsible for leading and overseeing all CRM Oqood registration post-sales operations and regulatory coordination with Dubai Land Department (DLD). The role ensures compliance with UAE real estate regulations enhances client satisfaction and drives operational efficiency across the registration and after-sales lifecycle.

Key Responsibilities

• Lead and manage the CRM and Post-Sales team to ensure smooth execution of registration and after-sales processes.
• Oversee the complete Oqood lifecycle including generation execution amendments and rectifications.
• Liaise with Dubai Land Department (DLD) trustee offices and regulatory authorities.
• Ensure timely unit registration and regulatory compliance.
• Supervise issuance of Resale NOCs Handover Certificates JOPD Letters and Purchaser Disclosure Statements.
• Handle high-level client complaints and conduct client meetings when required.
• Coordinate with Sales Finance Legal ERP and IT departments for operational alignment.
• Monitor project timelines BCC issuance and handover schedules.
• Develop SOPs and implement KPIs for CRM team performance.
• Generate and review daily weekly and monthly status reports.

Qualifications & Experience

• Bachelors degree
• Minimum 35 years of experience in UAE real estate CRM/registration management.
• Strong knowledge of UAE Real Estate Law and DLD procedures.
• Proven leadership and stakeholder management skills.

Note : Only shortlisted candidates will be contacted.