CRM Optimisation Manager

Michael Page; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Michael Page is partnering with a renowned international education group to lead a global CRM transformation, migrating from Dynamics to HubSpot across multiple countries and school networks. You will collaborate with senior leaders across sales, admissions, parent experience, and IT to set CRM priorities and drive end-to-end delivery.

As CRM Product Manager, you will own product decisions, align with strategic objectives, and develop a scalable operating model that promotes adoption and

Qualifications

• Proven experience as a CRM Product Manager, CRM Manager, or similar product-focused CRM role.
• Strong hands‑on knowledge of HubSpot, with ability to challenge technical teams and evaluate solutions.
• Demonstrated experience managing complex stakeholder groups and influencing without direct authority.
• Experience leading CRM transformation, migration, or enterprise‑wide change programmes across regions.
• Commercially minded, self‑driven, adaptable professional who thrives in fast‑moving environments.

Responsibilities

• Lead the global rollout and migration programme from Microsoft Dynamics CRM to HubSpot across an international network of schools.
• Partner with senior business leaders across sales, admissions, parent experience, and integration functions to define CRM priorities and solutions.
• Own CRM product decisions, balancing business requirements, stakeholder expectations, and strategic objectives.
• Drive requirements gathering, roadmap planning, and delivery governance with technical and IT teams.

Skills

HubSpot expertise

CRM product management

Stakeholder management

CRM transformation

Change management

Job description

Job Description:

• Lead a global CRM transformation from Dynamics to HubSpot
• Drive enterprise-wide change across a leading education group

About Our Client

Our client is a highly regarded international education group with a significant global footprint and ambitious growth plans.

Job Description

• Lead the global rollout and migration programme from Microsoft Dynamics CRM to HubSpot across an international network of schools.
• Partner with senior business leaders across sales, admissions, parent experience, and integration functions to define CRM priorities and solutions.
• Own CRM product decisions, balancing business requirements, stakeholder expectations, and strategic objectives.
• Drive requirements gathering, roadmap planning, and delivery governance while working closely with technical and IT teams.
• Support the development of a scalable global CRM operating model, helping establish best practice, adoption, and process standardisation.

The Successful Applicant

• Proven experience as a CRM Product Manager, CRM Manager, or similar product-focused CRM role.
• Strong hands‑on knowledge of HubSpot, with the ability to challenge technical teams and evaluate solutions effectively.
• Demonstrated experience managing complex stakeholder groups and influencing without direct authority.
• Experience leading CRM transformation, migration, or enterprise‑wide change programmes, ideally involving multiple business units or regions.
• Commercially minded, self‑driven, adaptable professional who thrives in fast‑moving and evolving environments.

What's on Offer

• Opportunity to lead a high-profile global CRM transformation programme with significant executive visibility.
• Exposure to enterprise‑scale business change, stakeholder management, and international programme delivery.

Contact: Manpreet Kaur

Quote job ref: JN-102026-7134486

Requirements: