CRM Optimisation Manager

Michael Page; Abu Dhabi; On-site; AED 446,000 - 670,000; Full time

Benefits offered by this job

Global CRM transformation

Executive visibility

Job summary

Michael Page is recruiting a Product Manager to lead a pivotal CRM transformation centred on HubSpot for a global education network. You will partner with senior stakeholders to shape CRM strategy, drive adoption, and deliver business value at scale.

You will manage migrations from Microsoft Dynamics to HubSpot, define priorities with sales, admissions and IT, and own roadmaps and governance for a scalable operating model across regions.

Qualifications

• Proven CRM product management experience.
• Experience leading CRM transformation initiatives across regions.
• Ability to balance business needs with stakeholder expectations and IT constraints.
• Commercially minded and adaptable to fast-moving environments.

Responsibilities

• Lead the global rollout and migration programme from Microsoft Dynamics CRM to HubSpot across an international network of schools.
• Partner with senior business leaders across sales, admissions, parent experience, and integration functions to define CRM priorities and solutions.
• Own CRM product decisions, balancing business requirements, stakeholder expectations, and strategic objectives.
• Drive requirements gathering, roadmap planning, and delivery governance while working closely with technical and IT teams.
• Support the development of a scalable global CRM operating model, helping establish best practice, adoption, and process standardisation.

Skills

HubSpot expertise

CRM strategy

Stakeholder management

Migration leadership

Tools

Microsoft Dynamics

Job description

This is a pivotal Product Manager opportunity leading the evolution of a global CRM ecosystem centred around HubSpot. You'll partner with senior stakeholders to shape CRM strategy, drive adoption, and deliver business value at scale.

Client Details

Our client is a highly regarded international education group with a significant global footprint and ambitious growth plans.

Description

• Lead the global rollout and migration programme from Microsoft Dynamics CRM to HubSpot across an international network of schools.
• Partner with senior business leaders across sales, admissions, parent experience, and integration functions to define CRM priorities and solutions.
• Own CRM product decisions, balancing business requirements, stakeholder expectations, and strategic objectives.
• Drive requirements gathering, roadmap planning, and delivery governance while working closely with technical and IT teams.
• Support the development of a scalable global CRM operating model, helping establish best practice, adoption, and process standardisation.

Job Offer

• Opportunity to lead a high-profile global CRM transformation programme with significant executive visibility.
• Exposure to enterprise-scale business change, stakeholder management, and international programme delivery.

• Proven experience as a CRM Product Manager, CRM Manager, or similar product-focused CRM role.
• Strong hands-on knowledge of HubSpot, with the ability to challenge technical teams and evaluate solutions effectively.
• Demonstrated experience managing complex stakeholder groups and influencing without direct authority.
• Experience leading CRM transformation, migration, or enterprise-wide change programmes, ideally involving multiple business units or regions.
• Commercially minded, self-driven, adaptable professional who thrives in fast-moving and evolving environments.