CRM Manager

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology is seeking a strategic CRM Manager to oversee customer relationship management initiatives across the lifecycle. You will optimize journeys, manage data quality, and coordinate campaigns to improve retention and business performance.

The role requires strong analytical thinking, excellent communication, and the ability to collaborate with marketing, sales, and customer service teams to translate insights into action.

Qualifications

• Understanding of CRM principles and customer lifecycle management.
• Strong analytical and data interpretation skills.
• Excellent communication and stakeholder management abilities.
• Ability to develop structured customer engagement strategies.
• Familiarity with CRM platforms, databases, and reporting tools.
• Detail-oriented with strong organizational and project management skills.

Responsibilities

• Oversee CRM initiatives across the customer lifecycle.
• Maintain CRM processes and ensure data quality.
• Analyze customer behavior and engagement trends to identify opportunities.
• Develop targeted communication strategies and campaigns.
• Monitor campaign performance and collaborate with marketing, sales and service teams.

Skills

CRM principles & lifecycle

Data analysis

Stakeholder management

Engagement strategies

CRM platforms & reporting

Data quality & process mgmt

Job description

CRM Manager Role Description

We are seeking a strategic and customer-focused CRM Manager to oversee customer relationship management initiatives and strengthen engagement across the customer lifecycle. The role involves developing CRM strategies, optimizing customer journeys, managing customer data, and coordinating campaigns designed to improve retention, satisfaction, and business performance.

Key responsibilities include maintaining CRM processes and data quality, analyzing customer behavior and engagement trends, developing targeted communication strategies, monitoring campaign performance, and collaborating with marketing, sales, and customer service teams. The successful candidate will use customer insights and data-driven analysis to identify opportunities, improve engagement, and support long-term relationship development. Strong analytical thinking, project coordination, communication, and attention to detail are essential.

Qualifications

• Strong understanding of CRM principles and customer lifecycle management
• Excellent analytical and data interpretation skills
• Strong communication and stakeholder management abilities
• Ability to develop structured customer engagement strategies
• Familiarity with CRM platforms, customer databases, and reporting tools
• Strong organizational and project management skills
• Ability to interpret customer behavior and performance metrics
• Detail-oriented approach to data quality and process management
• Strong problem-solving and decision-making abilities
• Ability to collaborate effectively across multiple teams
• Professional, proactive, and commercially focused mindset