CRM Manager

Women in Nuclear (WiN) Spain; Abu Dhabi; In loco; AED 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Women in Nuclear (WiN) Spain is seeking a CRM Manager to oversee CRM strategies, improve customer engagement and loyalty. You will manage CRM systems, analyze data, and develop targeted communication plans across sales, marketing and support.

The role focuses on optimizing customer journeys, monitoring campaigns, and using data-driven insights to drive growth and operational efficiency. Strong analytical and communication skills are essential.

Competenze

• Strong analytical, organizational, and problem-solving skills.
• Good understanding of customer relationship management principles.
• Ability to interpret customer data and identify engagement trends.
• Excellent communication and interpersonal skills.
• Familiarity with CRM platforms, customer databases, and reporting tools.
• Ability to develop customer-focused strategies and evaluate performance.
• Strong attention to detail and commitment to data accuracy.
• Ability to coordinate projects and collaborate across departments.
• Proactive mindset with a focus on customer satisfaction and continuous improvement.

Mansioni

• Oversee CRM systems and campaigns to strengthen loyalty.
• Analyze customer data to identify engagement trends and opportunities.
• Develop targeted communication strategies to improve retention.
• Collaborate with sales, marketing and support to optimize customer journeys.
• Monitor campaign performance and ensure consistent customer experiences.
• Use data-driven insights to support growth and efficiency.

Conoscenze

Analytical skills

Organizational skills

Problem solving

CRM concepts

Data interpretation

Communication

CRM platforms

Strategy development

Data accuracy

Cross-functional collaboration

Project coordination

Strumenti

CRM platforms

Reporting tools

Descrizione del lavoro

CRM Manager

Role Description

We are seeking a CRM Manager to oversee customer relationship management strategies, improve customer engagement, and strengthen long-term customer loyalty. Responsibilities include managing CRM systems, analyzing customer data, developing targeted communication strategies, and identifying opportunities to enhance customer satisfaction and retention. The role involves collaborating with sales, marketing, and customer service teams to optimize customer journeys, monitor campaign performance, and ensure consistent customer experiences. The CRM Manager will also use data-driven insights to support business growth and improve operational efficiency.

Qualifications

• Strong analytical, organizational, and problem-solving skills.
• Good understanding of customer relationship management principles.
• Ability to interpret customer data and identify engagement trends.
• Excellent communication and interpersonal skills.
• Familiarity with CRM platforms, customer databases, and reporting tools.
• Ability to develop customer-focused strategies and evaluate performance.
• Strong attention to detail and commitment to data accuracy.
• Ability to coordinate projects and collaborate across departments.
• Proactive mindset with a focus on customer satisfaction and continuous improvement.