CRM Specialist

LVMH; Abu Dhabi; On-site; AED 140,000 - 210,000; Full time

Job summary

LVMH is seeking a CRM Specialist to execute retention strategies, manage CRM databases, and drive targeted lifecycle and clienteling initiatives. You will analyze customer data, segment audiences, and collaborate with retail and digital teams to boost client engagement, loyalty, and lifetime value.

The ideal candidate has 2–4 years of CRM or related experience, a relevant bachelor's degree, and hands-on expertise with CRM platforms, ESPs, and marketing automation tools.

Qualifications

• 2–4 years of experience in CRM, database marketing, or client development.
• Bachelor's degree in marketing, business administration, data analytics, or related field.
• Hands-on experience with CRM platforms, ESPs, and marketing automation tools.

Responsibilities

• Analyze customer data and segment audiences for targeted campaigns.
• Collaborate with retail and digital teams to enhance client engagement and loyalty.
• Drive lifecycle marketing initiatives and clienteling campaigns.

Skills

CRM platforms

ESPs

Marketing automation

Data interpretation

Education

Bachelor's degree in Marketing / Business / Data Analytics

Tools

Salesforce Marketing Cloud

SQL

Job description

The CRM Specialist is responsible for executing customer retention strategies managing CRM databases and driving targeted lifecycle and Clienteling campaigns This role focuses on analyzing customer data segmenting audiences and collaborating with retail and digital teams to enhance client engagement loyalty and lifetime value

2 4 years of experience in CRM, database marketing, or client development, preferably within retail, luxury, or e-commerce sectors. Bachelor s degree in marketing, Business Administration, Data Analytics, or a related field.

Skills: Hands-on experience with CRM platforms, Email Service Providers (ESPs), and Marketing Automation tools (e.g., Salesforce Marketing Cloud).

Strong analytical mindset with the ability to interpret data, generate insights, and build reports (proficiency in Excel required; SQL or BI tool knowledge is a plus).

High attention to detail and strong project management skills with the ability to manage multiple campaigns simultaneously. Excellent written communication skills and an understanding of customer lifecycle marketing principles.