CRM Executive

Galadari Brothers; United Arab Emirates; On-site; AED 60,000 - 110,000; Full time

Job summary

Galadari Brothers is seeking a CRM Executive to manage leads in our CRM, ensuring timely follow-ups and accurate records. You will support the sales team to maximize conversions and strengthen customer engagement across the journey.

The role requires bilingual English and Arabic, a Bachelor's in a related field, and 2–3 years in CRM or automotive sales support. You will monitor KPIs, generate reports, and ensure data privacy compliance within a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, CRM, or related field.
• 2–3 years in CRM, customer service, telemarketing, call center, or automotive sales support.
• Experience with Salesforce, Oracle CRM, HubSpot, or similar tools.
• Fluent in English and Arabic.
• Understanding of sales processes and lead lifecycle.

Responsibilities

• Manage inbound and outbound leads through the CRM system.
• Ensure timely follow-up with prospective customers.
• Maintain accurate customer information and sales activities.
• Coordinate with Sales to monitor leads until closure.
• Convert leads into showroom appointments and support sales targets.
• Generate CRM reports to identify trends and opportunities.
• Escalate customer inquiries and complaints as needed.
• Support marketing campaigns with campaign follow-ups.
• Ensure compliance with CRM processes and data privacy.

Skills

English language

Arabic language

CRM systems

Lead management

Report analysis

Microsoft Office

Education

Bachelor's degree in Business Administration/Marketing/CRM

Tools

Salesforce

Oracle CRM

HubSpot

Zoho CRM

Job description

The CRM Executive is responsible for managing customer leads through the CRM system, ensuring timely follow-ups, maintaining accurate customer records, and supporting the sales team in maximizing lead conversion. The role focuses on delivering an exceptional customer experience, improving appointment and conversion rates, and strengthening customer engagement throughout the sales journey

Key Responsibilities

• Manage and monitor all inbound and outbound leads through the CRM system.
• Ensure timely follow-up with prospective customers in accordance with the defined lead response timelines.
• Maintain accurate and up-to-date customer information, interactions, and sales activities within the CRM system.
• Coordinate with the Sales team to assign, track, and monitor leads until closure.
• Convert qualified leads into showroom appointments and support the achievement of sales targets.
• Conduct follow-up calls, emails, and messages to nurture prospects and maintain customer engagement.
• Monitor lead ageing, response times, and conversion rates, ensuring compliance with CRM KPIs.
• Generate and analyze CRM reports to identify trends, customer behavior, and opportunities for improvement.
• Ensure customer inquiries and complaints are handled professionally and escalated when necessary.
• Build and maintain strong customer relationships by delivering exceptional customer service.
• Execute customer retention and re‑engagement campaigns to improve customer loyalty.
• Support marketing campaigns by managing customer databases and campaign follow‑ups.
• Ensure compliance with company policies, CRM processes, and data privacy requirements.

Skills & Qualifications

• Proficiency in English and Arabic is mandatory.
• Bachelor's degree in Business Administration, Marketing, Customer Relationship Management, or a related field.
• Minimum 2–3 years of experience in CRM, customer service, telemarketing, call center, or automotive sales support.
• Experience in the automotive industry or dealership environment is preferred.
• Hands‑on experience using CRM systems (Salesforce, Oracle CRM, HubSpot, Zoho CRM, or similar platforms).
• Strong knowledge of lead management and customer lifecycle processes.
• Good working knowledge of Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to prepare and analyze reports, dashboards, and performance metrics.
• Understanding of sales processes, lead tracking, and customer engagement strategies.
• Ability to multitask and manage high volumes of customer interactions.
• Problem-solving and conflict resolution skills.
• Team player with the ability to collaborate across departments.
• Results‑driven with a strong focus on achieving KPIs and service excellence.
• Ability to work under pressure in a fast‑paced environment.