CRM Representative

Galadari Brothers; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

Galadari Brothers in the UAE is seeking a marketing support professional to help expand Car Bodyworx service to fleet and corporate customers. You will contact rental, fleet, insurance, and government partners to develop tailored service packages.

The role involves managing CRM campaigns, reporting results to the service manager, and ensuring campaigns are tracked. Proficiency in English and Arabic and 2–3 years of admin support are essential.

Qualifications

• Excellent verbal and written English communication skills essential.
• Strong experience with Campaign Management/Marketing Automation Platforms.
• Bachelor’s in marketing or communications desirable.
• 2-3 years in administrative support activities is an advantage.
• Arabic/English essential, both written and verbal.
• Proficient in Microsoft Office.

Responsibilities

• Contact Rent a car companies, fleet customers, insurance companies and government establishments for potential service business.
• Assist in developing customized service packages for fleet/corporate customers.
• Contact lapsed customers and offer them special prices/packages to bring them back.
• Promote service contract and extended warranty to retail customers.
• Prepare and submit daily, weekly and monthly reports to service manager; gather competitors’ pricing/campaigns.
• Follow up with customer in case of overdue payments per CCD.
• Execute CRM campaigns as per instructions.
• Ensure full tracking of executed campaigns.
• Assist the Service Manager in day-to-day coordination with other departments.
• Liaise with stakeholders to create meaningful reports on Campaign Performance.
• Handling & communicating with customers’ problems and complaints.
• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Skills

Campaign management

Marketing automation

English proficiency

Arabic proficiency

MS Office

Education

Bachelor's in marketing/communications

Tools

Marketing Automation Platforms

Job description

To support in expanding Car Bodyworx service business to potential fleet/ corporate customers.

Key Job Responsibilities

• Contact Rent a car companies, fleet customers, insurance companies and government establishments for potential service business.
• Assist in developing customized service packages for fleet/corporate customers.
• Contact lapsed customers and offer them special prices/packages to bring them back.
• Promote service contract and extended warranty to retail customers.
• Prepare and submit daily, weekly and monthly reports to service manager. Gather competitors’ pricing/ campaigns.
• Follow up with customer in case of any overdue payments based on request from CCD.
• Execute CRM campaigns as per the instructions.
• Ensure full tracking of executed campaigns.
• Assisting the Service Manager in day-to-day coordination with other departments.
• Liaise with various stakeholders to help create meaningful reports on Campaign Performance.
• Handling & communicating with customers’ problems and complaints.
• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Education Qualification, Work Experience & Skills

• Excellent verbal and written English communication skills essential.
• Strong experience with Campaign Management/Marketing Automation Platforms
• Bachelor’s in marketing or communications are desirable.
• 2 - 3 years in administrative support activities is an advantage.
• Skills: Interpersonal, Communication and ability to meet deadlines are essential
• Arabic/English essential, both written and verbal
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).

About Us

One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.

About the Team

At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.

Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.