Automotive CRM & Customer Experience Executive

Al Naboodah Commercial Group; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Al Naboodah Commercial Group is seeking a customer service/CRM specialist in Dubai to handle inbound and outbound calls, schedule vehicle service appointments, and follow up after service and sales. The role emphasizes accurate CRM data, customer satisfaction, and collaboration with Service Advisors and Aftersales teams.

Responsibilities include updating CRM records, conducting surveys, handling complaints, and generating basic reports to support service operations.

Qualifications

• 2–5 years of Customer Service/CRM experience, preferably in automotive.

Responsibilities

• Handle inbound and outbound customer calls
• Schedule and confirm vehicle service appointments
• Conduct post-service and post-sales follow-ups
• Handle customer complaints and coordinate for timely resolution
• Update customer details and interactions in the CRM system
• Conduct customer satisfaction surveys and collect feedback
• Follow up on service reminders and missed appointments
• Prepare basic CRM complaint and customer satisfaction reports
• Coordinate with Service Advisors Workshop Sales and Aftersales teams

Skills

Customer service

CRM experience

Communication skills

Tools

CRM software

MS Office

Job description

Al Naboodah Commercial Group is seeking a customer service/CRM specialist in Dubai to handle inbound and outbound calls, schedule vehicle service appointments, and follow up after service and sales. The role emphasizes accurate CRM data, customer satisfaction, and collaboration with Service Advisors and Aftersales teams.

Responsibilities include updating CRM records, conducting surveys, handling complaints, and generating basic reports to support service operations.