CRM/ERP–Focused Associate Business Analyst

Zoho Corporation Pvt; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

Zoho Corporation Pvt in Dubai is seeking a skilled Business Analyst to elicit, analyse and document business, functional and non-functional requirements, translating them into precise specifications and user stories.

You will collaborate with stakeholders, support solution design and testing, maintain traceability, and help drive project delivery in a fast-paced environment. The ideal candidate has 1–2 years in analytics and a strong understanding of CRM/ERP/HRMS domains.

Qualifications

• 1–2 years of experience as a Business Analyst or in a similar analytical role.
• Strong industry understanding for CRM, ERP, HRMS implementations.
• Solid knowledge of SDLC and project delivery frameworks (Agile, Waterfall, or Hybrid).
• Excellent analytical, problem-solving, and critical-thinking skills.

Responsibilities

• Elicit, analyse, and document business, functional, and non-functional requirements.
• Translate complex business needs into clear specifications, user stories, and acceptance criteria.
• Plan and facilitate workshops, interviews, and stakeholder meetings to gather requirements and validate solutions.
• Analyse current-state and future-state business processes, identifying gaps and recommending improvements.
• Collaborate with technical and delivery teams to support design, implementation, and change initiatives.
• Support system testing, UAT, and validation to ensure solutions meet business needs.
• Maintain end-to-end requirement traceability and up-to-date project documentation.
• Assist with project planning, status reporting, risk identification, and delivery tracking.
• Ensure delivered solutions align with business objectives and regulatory requirements.

Skills

Requirements gathering

Stakeholder engagement

SDLC knowledge

Analytical thinking

Communication

Job description

Zoho Corporation Pvt in Dubai is seeking a skilled Business Analyst to elicit, analyse and document business, functional and non-functional requirements, translating them into precise specifications and user stories.

You will collaborate with stakeholders, support solution design and testing, maintain traceability, and help drive project delivery in a fast-paced environment. The ideal candidate has 1–2 years in analytics and a strong understanding of CRM/ERP/HRMS domains.