Business Analyst

Zoho Corporation Pvt; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Zoho Corporation Pvt is seeking a skilled professional to advisory on functional implementations and to design scalable Zoho solutions with API integrations and Deluge. You will work in an Agile/DevOps environment, supporting the delivery team and driving process improvements.

The role involves analyzing customer requirements, creating workflow diagrams, and producing detailed documentation such as use cases and sequence diagrams.

Qualifications

• Experience in designing and implementing Zoho-based solutions.
• Strong knowledge of API frameworks, micro-services and SDKs.
• Experience in Agile and DevOps environments, including change and release management.
• Ability to write specifications after researching customer requirements.

Responsibilities

• Provide advisory on functional implementation and drive process changes for efficiency.
• Design and develop scalable Zoho implementations with necessary API integrations and Deluge.
• Support delivery teams to ensure on-time, high-quality customer solutions.
• Create workflow charts/diagrams and document business/system requirements.
• Coordinate project analyses and produce required documentation (use cases, sequence diagrams, UAT plan).
• Suggest and implement best practices for project management in an Agile environment.

Skills

API integrations

Deluge

Agile methodologies

DevOps

Process improvement

Architecture/design

Tools

HTML/CSS

REST APIs

Job description

1. Provide advisory on how requirements can be implemented from a functional standpoint and stimulate process changes if efficiencies can be gained.

2. Design and Develop highly scalable Zoho Implementations with necessary API integrations, HTML, CSS, Deluge

3 . Deep understanding of various API frameworks, micro-services and SDKs

4. Experience in development and design in an Agile and DevOps environment, including change and release management.

5. Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements

6. An excellent overview of web technologies and popular open source solutions.

7. Support Project Manager/ Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans
• Ensure Customer Satisfaction through quality deliverable on time

8. Contribution and coordination of project level analysis – producing required project analysis documentation (business and system requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)

9. Working experience in any one of the following domain like Automobiles, Telecom, Retail, BFSI, Aviation, Health Care and Pharma or Manufacturing is a plus

10. Process Management and Improvement - Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Project Management in an Agile Technology Delivery context