CRM Data Steward for HubSpot Migration & Governance

Cognita; Fujairah City; On-site; AED 180,000 - 240,000; Full time

Job summary

Cognita is seeking a CRM Data Manager to own the quality and governance of CRM data as we migrate schools to HubSpot. You will define data mappings from Dynamics to HubSpot, lead remediation, and set standards to ensure clean, reliable data across multi-site operations.

The role involves hands-on data cleansing, governance across live schools, and collaboration with IT and business teams to shape the CRM roadmap.

Qualifications

• Experience leading data migration, cleansing or data quality initiatives, ideally within a CRM or customer data platform.
• Experience establishing data quality standards, processes or governance in an operational context, not just on projects.
• Experience working across both central and site-based stakeholders in a multi-site or multi-market organisation.
• A strong data management discipline, with attention to detail and a structured approach to cleansing, mapping and validation at scale.
• Confidence working hands-on with HubSpot or an equivalent CRM or data platform, including import/export tools and basic data transformation.
• Clear communication skills, with the ability to turn data issues into practical guidance for non-technical, school-based colleagues.
• Degree-level education or equivalent professional experience.

Responsibilities

• Lead data cleansing and remediation for each school or cluster ahead of HubSpot migration, and continue to own remediation as issues arise once a school is live
• Define and document data mapping between our legacy systems (Dynamics) and HubSpot, giving migration execution clear requirements to build against
• Support migration execution, whether through CSV/Excel import or script-based load, validating data as it lands and resolving discrepancies quickly
• Own ongoing governance of CRM data quality and completeness across all live schools, setting the standards other teams work to
• Establish processes that promote accurate data capture at key points in the Sales and Parent Experience journey
• Partner with the CRM Insights and Analysis Manager to define and own the KPIs that measure data quality and completeness
• Raise HubSpot configuration or UI improvements that would improve data capture with the Business Analyst, for prioritisation into the CRM roadmap
• Provide data quality reporting to school-level stakeholders (such as Parent Experience Managers and Principals) and to central teams
• Maintain a repeatable data standard and playbook covering both migration and ongoing governance, so our approach is consistent across schools and clusters

Skills

Data migration

Data quality

Governance

Data mapping

Communication

Education

Degree-level education

Tools

HubSpot

Dynamics

CSV/Excel import

Job description

Cognita is seeking a CRM Data Manager to own the quality and governance of CRM data as we migrate schools to HubSpot. You will define data mappings from Dynamics to HubSpot, lead remediation, and set standards to ensure clean, reliable data across multi-site operations.

The role involves hands-on data cleansing, governance across live schools, and collaboration with IT and business teams to shape the CRM roadmap.