CRM & Collections Strategist

Confidential; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Confidential in Dubai is seeking a seasoned collections specialist to manage overdue accounts, coordinate with Finance, and ensure accurate CRM updates. The role focuses on following up on instalments, monitoring ageing reports, and handling escalations with strong negotiation and customer-handling skills.

Ideal candidates have 5+ years in collections/AR within real estate, with experience in CRM/ERP systems and cross-functional collaboration with Finance, Sales and Legal to resolve defaults and

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field.
• 5+ years of experience in collections, AR, CRM, or customer service (real estate preferred).
• Strong communication, negotiation and customer-handling skills.

Responsibilities

• Follow up on upcoming, due, and overdue customer instalments per payment plans.
• Monitor ageing reports; prioritize overdue and high-value accounts.
• Handle escalated cases, payment commitments, disputes, and requests.
• Record all communications and follow-ups in the CRM system accurately.
• Coordinate with Finance on confirmations, allocations and balances.
• Work with CRM, Sales and Legal to resolve collection issues and defaults.
• Prepare regular collection reports and monitor KPIs.

Job description

Confidential in Dubai is seeking a seasoned collections specialist to manage overdue accounts, coordinate with Finance, and ensure accurate CRM updates. The role focuses on following up on instalments, monitoring ageing reports, and handling escalations with strong negotiation and customer-handling skills.

Ideal candidates have 5+ years in collections/AR within real estate, with experience in CRM/ERP systems and cross-functional collaboration with Finance, Sales and Legal to resolve defaults and