CRM/Collections Executive

Confidential; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Confidential in Dubai is seeking a seasoned collections specialist to manage overdue accounts, coordinate with Finance, and ensure accurate CRM updates. The role focuses on following up on instalments, monitoring ageing reports, and handling escalations with strong negotiation and customer-handling skills.

Ideal candidates have 5+ years in collections/AR within real estate, with experience in CRM/ERP systems and cross-functional collaboration with Finance, Sales and Legal to resolve defaults and

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or related field.
• 5+ years of experience in collections, AR, CRM, or customer service (real estate preferred).
• Strong communication, negotiation and customer-handling skills.

Responsibilities

• Follow up on upcoming, due, and overdue customer instalments per payment plans.
• Monitor ageing reports; prioritize overdue and high-value accounts.
• Handle escalated cases, payment commitments, disputes, and requests.
• Record all communications and follow-ups in the CRM system accurately.
• Coordinate with Finance on confirmations, allocations and balances.
• Work with CRM, Sales and Legal to resolve collection issues and defaults.
• Prepare regular collection reports and monitor KPIs.

Job description

• Follow up on upcoming, due, and overdue customer instalments in line with contractual payment plans.
• Monitor ageing reports and prioritize overdue and high-value accounts.
• Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests.
• Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system.
• Coordinate with Finance on payment confirmations, account allocations, and outstanding balances.
• Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and escalated persistent defaults when required.
• Prepare regular collection reports and monitor individual and team KPIs.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.
• Strong communication, negotiation, and customer-handling skills.
• Good knowledge of CRM/ERP systems and Microsoft Excel.