Collections Manager - (Real Estate Developer )

Confidential Company; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Confidential Company in the United Arab Emirates seeks a seasoned Collection Manager to oversee residential, commercial and mixed-use real estate receivables. You will monitor schedules, follow up on overdue payments, and coordinate with Sales, Legal and Finance to resolve issues, ensuring healthy cash flow.

The role requires 7–10 years in collections, experience from a real estate developer, and strong Excel/ERP skills. Fluency in English and Arabic is essential for success in this market.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 7–10 years of experience in collections.
• Mandatory experience from Real Estate Developer.
• Strong knowledge of real estate payment plans, customer agreements, and collection processes.
• Proficiency in Microsoft Excel and ERP/CRM systems.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple accounts while meeting collection targets.
• Fluency in English & Arabic; additional languages a plus.

Responsibilities

• Monitor customer payment schedules and outstanding receivables.
• Ensure timely collection of instalments, service charges and other dues per SPA.
• Follow up with customers via calls, emails and meetings regarding payments.
• Coordinate with Sales, Customer Service, Legal and Finance to resolve payment issues.
• Prepare daily, weekly and monthly collection reports and aging analysis.
• Reconcile customer accounts and resolve payment discrepancies.
• Negotiate payment plans for eligible customers per policy.
• Initiate legal or contract-based recovery actions with Legal.
• Maintain accurate customer payment records in ERP/CRM.
• Ensure compliance with policies, contracts and regulations.
• Support project handover by ensuring all dues are cleared.
• Identify collection risks and suggest recovery strategies.

Skills

Collections experience

Real estate knowledge

Negotiation

Communication

Interpersonal skills

Analytical skills

Problem solving

Account management

Arabic language

English language

Education

Bachelor's degree in Finance, Accounting, Business Administration, or related field

Tools

Excel

ERP/CRM systems

Job description

The Collection Manager is responsible for managing customer payment collections for residential commercial and mixed-use real estate projects The role involves monitoring receivables following up on overdue payments coordinating with internal departments resolving customer payment issues and ensuring healthy cash flow for the organization

Key Responsibilities

• Monitor customer payment schedules and outstanding receivables
• Ensure timely collection of instalments service charges and other dues as per the Sales and Purchase Agreement SPA
• Follow up with customers through calls emails and meetings regarding upcoming and overdue payments
• Coordinate with the Sales Customer Service Legal and Finance teams to resolve payment-related issues
• Prepare daily weekly and monthly collection reports and aging analysis
• Reconcile customer accounts and resolve payment discrepancies
• Negotiate payment plans for eligible customers in line with company policies
• Initiate legal or contract-based recovery actions for long-outstanding accounts in coordination with the Legal department
• Maintain accurate customer payment records in the ERP CRM system
• Ensure compliance with company policies contractual obligations and applicable regulations
• Support project handover by ensuring customers have cleared all outstanding dues
• Identify collection risks and recommend strategies to improve recovery and reduce bad debts

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 7–10 years of experience in collections,
• Mandatory experience from Real Estate Developer
• Strong knowledge of real estate payment plans, customer agreements, and collection processes.
• Proficiency in Microsoft Excel and ERP/CRM systems
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple accounts while meeting collection targets.
• Fluency in English & Arabic .. Additional language will be an advantage