CRM AND AI Engineer

Confidential Company; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential Company is seeking an IT engineer in Abu Dhabi to implement Microsoft Dynamics NAV/D365 BC, support installations, upgrades, and documentation, and collaborate with business units to define requirements.

You will lead NAV projects, conduct process reviews, and provide training and technical support onsite and remotely. Strong English skills and跨-functional communication are essential for success in a dynamic enterprise environment.

Qualifications

• Minimum of 5 years Dynamics NAV implementing and functional experience including CRM.
• Minimum of 3 full lifecycle Dynamics NAV implementations with latest updates.
• Certification in Dynamics NAV, preferred.
• Experience and willingness to take on Leadership role on new projects and for existing clients.
• Experience participating in Work Scoping & Estimation for new projects.
• Excellent communication skills; ability to interact with all levels of employees including C-level.
• Ability to establish priorities and work independently.
• Website/E-commerce site maintenance skills.
• Strong customer relationship skills.
• English: Fluent.

Responsibilities

• Implement Microsoft Dynamics NAV/D365 BC and its add-on products.
• Install, train, upgrade, configure, support, and document NAV/D365 BC.
• Collaborate with business units/users to define and document requirements.
• Provide onsite and offsite consulting for NAV clients.
• Analyze business requirements and issues using the Project Implementation Methodology.
• Perform business process reviews and assist employees in training.
• Create project plans, statements of work, and change orders.
• Serve as a functional consultant and overflow for Help Desk support.
• Collaborate with team members and outside resources on projects.
• Identify areas for additional training and software development work.
• Provide user training both remotely and onsite.
• Design and install hardware configurations; install software and networking systems.
• Troubleshoot hardware/software/networking issues and install security systems.
• Maintain up-to-date security software and file monthly reports for IT Manager.
• Ensure online stores are visually appealing and content-rich; QA website content and IT tasks supporting ecommerce.

Skills

Dynamics NAV

CRM experience

NAV implementations

Leadership

Project scoping & estimation

Communication

Self-management

Website/e-commerce

Customer relationships

English fluent

Education

Engineering in Computer Science or ICT

Tools

Jet Reports

EDI

Lanham

Cosmo Consult

DYNMS

Job description

IT engineer help to meet their employer's needs for computer hardware, software, networking AI implementation tools. Work to develop, test, install, configure and troubleshoot computer hardware and software. As part of this process, they work to create proper documentation, diagrams and other detailed instructions to help other employees make the best use of ICT new technologies

Essential duties and Responsibilities:

• Implementation of Microsoft Dynamics NAV/D365 Business Central and its add-on products
• Installation, training, upgrading, configuration, support, and documentation of NAV/D365 BC
• Ability to work closely with various Business units/Users to define and document user requirements and functional specifications
• Provide onsite and offsite consulting services and support to Dynamics NAV clients
• Learn, utilize, and promote the RSM Project Implementation Methodology Analyze and identify key business requirements and issues
• Perform business process reviews
• Assist Employees in training
• Create documentation-Project Plans, Statements of Work, Change Orders
• Serve as a functional consultant when necessary and overflow for Help Desk support
• Collaborate with team members and outside resources on Projects
• Identify areas for additional training and software development work where required
• Provider user training both remote and onsite classroom
• Designing and installing computer hardware configurations.
• Installing software and networking systems.
• Troubleshooting network and software issues.
• Installing high-level software security systems.
• Training staff on newly installed hardware and software systems.
• Fixing hardware, software, and networking issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Filing monthly reports for the IT Manager.
• Ensure that online stores are visually appealing, easy to navigate, and furnished with accurate, up-to-date content. Heavily involved in the quality assurance of such website content, perform the IT-related tasks that underpin website/E-commerce systems

Skills Required

• Minimum of 5 years Dynamics NAV implementing and functional experience including CRM
• Minimum of 3 full lifecycle Dynamics NAV implementations with latest updates.
• Certification in Dynamics NAV, preferred
• Experience and willingness to take on Leadership role on new projects and for existing clients
• Experience participating in Work Scoping & Estimation for new projects
• Excellent communication skills; ability to interact with all levels of employees including C-level.
• Ability to establish priorities and work independently
• Website/E-commerce site maintenance skills
• Strong customer relationship skills.
• English: Fluent

Desired Qualifications

• Dynamics NAV 2016/2018 Finance, CRM, Retal, Real Estate and Warehouse Granules experience
• Experience with implementing NAV ISV solutions; Cost Control, DYNMS, Lanham, EDI, Cosmo Consult, Jet Reports and other products
• Industry Specialization & Certifications, especially for Manufacturing and Distribution industries
• Engineering in Computer Science or ICT or related is must.