ERP Support Executive-Microsoft Dynamics 365 Business Central / NAV

Rubber World Industry LLC; Ajman; On-site; AED 120,000 - 190,000; Full time

Job summary

Rubber World Industry LLC in the United Arab Emirates seeks ERP support specialists with hands-on Dynamics 365 Business Central or Dynamics NAV experience. You will provide daily user support across Finance, Sales, Purchasing, Manufacturing and Warehouse modules, resolving issues and guiding end users.

The role requires a Bachelor's in IT or CS, 2-5 years in ERP support, and knowledge of AL Language and extensions. Collaboration with developers and thorough documentation are expected.

Qualifications

• Bachelor's degree in information technology, Computer Science or related field.
• Hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.
• Certification in Microsoft Dynamics 365 Business Central.
• 2-5 years of ERP support or functional consulting.
• Working knowledge of AL Language and extensions/customizations.

Responsibilities

• Provide daily support to Business Central NAV users across Finance, Sales, Purchase, Manufacturing, Inventory, HR, Payroll and Warehouse modules.
• Troubleshoot posting errors, transaction issues and user access problems.
• Support Production and Warehouse teams with day-to-day ERP issues.
• Prepare documentation, SOPs, and user manuals.
• Coordinate with ERP developers/consultants for technical issues and customizations.

Skills

AL Language

Business Central extensions

ERP support

Education

Bachelor's degree in information technology or Computer Science

Tools

Microsoft Dynamics 365 Business Central

Dynamics NAV

Job description

Responsibilities

Provide daily support to Business Central NAV users. Handle issues related to Finance, Sales, Purchase, Manufacturing, Inventory, HR, Payroll and Warehouse Module. Troubleshoot posting errors, transaction issues and user access problems. Support Production and Warehouse teams with day-to-day ERP issues. Prepare documentation, SOPs, and user manuals. Coordinate with ERP developers/consultants for technical issues and customizations. Train end users and provide post-implementation support. Understand business processes and provide appropriate solutions to users. Communicate regularly with senior management and other stakeholders, providing updates on software development progress, challenges, and opportunities.

Bachelor\'s degree in information technology, Computer Science or a related field. Proven hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV. Certification in Microsoft Dynamics 365 Business Central. Manufacturing industry experience is highly preferred. Minimum 2-5 years of experience in ERP support or functional consulting. Working knowledge of AL Language and Business Central extensions/customizations.