CRM Administrator

SlicitOfficial; Dubai; On-site; AED 160,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Generous vacation

Professional development

Job summary

SLICIT is seeking an experienced CRM Administrator in Dubai to optimize our Zoho One CRM. You will configure, maintain, and strategically enhance CRM to support marketing, sales, and customer service initiatives.

A strong focus on data governance, analytics, and seamless integrations will drive engagement and efficiency. You will report to the Head of Marketing and play a key role in training users, upgrading CRM capabilities, and delivering measurable improvements in customer interactions and

Qualifications

• Experience with Zoho One CRM customization, configuration, and troubleshooting.
• CRM platform administration experience across Salesforce, Dynamics, or HubSpot.
• Data management and analytics skills to derive insights for engagement optimization.
• Technical ability to integrate CRM with other business systems and customize CRM features.
• Proven ability to identify and implement CRM process improvements for efficiency.
• Experience in developing and delivering CRM user training and support.
• Project management experience in CRM upgrades, migrations, and related projects.

Responsibilities

• Optimize and configure Zoho One CRM to support marketing, sales, and service.
• Maintain and enhance the CRM system for operational excellence and seamless customer interactions.
• Collaborate with cross-functional teams to implement data-driven CRM strategies.

Skills

Zoho One

CRM Admin

Data Analytics

CRM Integration

Process Improvement

Training & Support

Project Management

Tools

Zoho One

Salesforce

Microsoft Dynamics

HubSpot

Job description

Role Summary

At the CRM Administrator at SLICIT, you will be responsible for optimising our Zoho One CRM system to support and enhance our marketing, sales, and customer service strategies.

This role requires a blend of technical savviness, analytical skills, and an in-depth understanding of customer data management to elevate our engagement initiatives.

You will be responsible for the meticulous configuration, ongoing maintenance, and strategic enhancement of the CRM, ensuring operational excellence and contributing to seamless customer interactions and efficient business processes.

Reporting To

Head of Marketing

Employment Type

Full-Time

Essential Qualifications And Skills

• Zoho One Expertise: Preferably, a profound experience with Zoho One, including customization, configuration, and troubleshooting, is most preferred. Your knowledge of Zoho’s unique functionalities will be instrumental in driving our CRM strategy.
• Diverse CRM Platform Administration: Alternatively, an experience in administering other CRM platforms such as Salesforce, Microsoft Dynamics, and HubSpot could be considered. This broader CRM platform knowledge may bring a valuable perspective to our CRM initiatives and will be taken into consideration.
• Data Management and Analytical Skills: Skilled in accurate CRM data management and leveraging Zoho analytics to produce insights that inform strategic decisions and foster customer engagement.
• Technical Proficiency: Competent in integrating Zoho or other CRM platforms with various business systems and software, with an understanding of programming for CRM customization.
• Process Improvement: Demonstrated ability in identifying and implementing CRM process enhancements to boost user experience and operational efficiency.
• Training and Support: Proven experience in developing and delivering effective training sessions for CRM users, maximising platform utility across the organization.
• Project Management: Strong project management skills, evidenced by successful CRM system upgrades, migrations, and other related projects.

Nice-to-Have Skills

• CRM Certifications: While Zoho One certifications are highly desirable, certifications in other CRM tools like Salesforce, Microsoft Dynamics, or HubSpot will also be considered and will be seen as a testament to your comprehensive CRM expertise.
• Customer Service or Sales Background: We would welcome a background in customer-facing roles from which you will have ideally gained essential insights into CRM system features to enhance customer interaction and support business development.
• Advanced Data Analysis: Experience with business intelligence tools for deeper data insights within the CRM ecosystem.

Remuneration Benefits

• Competitive Compensation: Attractive salary package commensurate with your experience and the strategic importance of the CRM function.
• Extensive Benefits: Including premium health insurance, retirement planning, and generous vacation allowances.
• Professional Development: Continuous opportunities for professional growth, focusing on CRM technologies and certifications, especially with Zoho One.
• Dynamic Team Environment: Join a culture that prizes innovation, operational efficiency, and a customer-centric approach to achieving business success.