Zoho One CRM Specialist | Data-Driven Process Optimizer

SLICIT Holdings Limited; Dubai; On-site; AED 167,000 - 301,000; Full time

Benefits offered by this job

Competitive Compensation

Extensive Benefits

Professional Development

Dynamic Team Environment

Job summary

SLICIT Holdings Limited is seeking a CRM Administrator to optimise Zoho One CRM across marketing, sales and customer service. You will configure, maintain and enhance the CRM to support engagement initiatives and efficient business processes, reporting to the Head of Marketing.

A strong background in Zoho One and general CRM administration is essential for driving CRM strategy and platform improvements. The role emphasizes data management, analytics, integration with business systems, user

Qualifications

• Zoho One expertise with customization, configuration and troubleshooting is essential.
• Broad CRM platform knowledge including Salesforce, Dynamics or HubSpot is valuable.
• Proven data management skills and ability to leverage Zoho Analytics for insights.
• Ability to integrate Zoho/CRM with various systems and basic understanding of CRM programming for customization.
• Experience identifying and implementing CRM process improvements to boost UX and efficiency.
• Experience creating and delivering CRM user training across the organization.
• Strong project management skills demonstrated by CRM upgrades and migrations.
• CRM certifications (Zoho One or others) are desirable and beneficial.
• Customer-facing or sales background helping understand CRM features for engagement and growth.
• Experience with advanced data analysis and BI tools within the CRM ecosystem.

Skills

Zoho One Expertise

CRM Platform Administration

Data Management

Technical Proficiency

Process Improvement

Training & Support

Project Management

CRM Certifications

Customer Service / Sales Background

Advanced Data Analysis

Job description

SLICIT Holdings Limited is seeking a CRM Administrator to optimise Zoho One CRM across marketing, sales and customer service. You will configure, maintain and enhance the CRM to support engagement initiatives and efficient business processes, reporting to the Head of Marketing.

A strong background in Zoho One and general CRM administration is essential for driving CRM strategy and platform improvements. The role emphasizes data management, analytics, integration with business systems, user