CRM Administrator

Slicit; Dubai; On-site; AED 167,000 - 301,000; Full time

Benefits offered by this job

Competitive Compensation

Extensive Benefits

Professional Development

Dynamic Team Environment

Job summary

SLICIT Holdings Limited is seeking a CRM Administrator to optimise Zoho One CRM across marketing, sales and customer service. You will configure, maintain and enhance the CRM to support engagement initiatives and efficient business processes, reporting to the Head of Marketing.

A strong background in Zoho One and general CRM administration is essential for driving CRM strategy and platform improvements. The role emphasizes data management, analytics, integration with business systems, user

Qualifications

• Zoho One expertise with customization, configuration and troubleshooting is essential.
• Broad CRM platform knowledge including Salesforce, Dynamics or HubSpot is valuable.
• Proven data management skills and ability to leverage Zoho Analytics for insights.
• Ability to integrate Zoho/CRM with various systems and basic understanding of CRM programming for customization.
• Experience identifying and implementing CRM process improvements to boost UX and efficiency.
• Experience creating and delivering CRM user training across the organization.
• Strong project management skills demonstrated by CRM upgrades and migrations.
• CRM certifications (Zoho One or others) are desirable and beneficial.
• Customer-facing or sales background helping understand CRM features for engagement and growth.
• Experience with advanced data analysis and BI tools within the CRM ecosystem.

Skills

Zoho One Expertise

CRM Platform Administration

Data Management

Technical Proficiency

Process Improvement

Training & Support

Project Management

CRM Certifications

Customer Service / Sales Background

Advanced Data Analysis

Job description

At the CRM Administrator at SLICIT you will be responsible for optimising our Zoho One CRM system to support and enhance our marketing sales and customer service strategies This role requires a blend of technical savviness analytical skills and an in-depth understanding of customer data management to elevate our engagement initiatives You will be responsible for the meticulous configuration ongoing maintenance and strategic enhancement of the CRM ensuring operational excellence and contributing to seamless customer interactions and efficient business processes Reporting to Head of Marketing Employment Type Full-Time

Essential Qualifications and Skills

• Zoho One Expertise
• Preferably a profound experience with Zoho One including customization configuration and troubleshooting is most preferred Your knowledge of Zoho s unique functionalities will be instrumental in driving our CRM strategy
• Diverse CRM Platform Administration
• Alternatively an experience in administering other CRM platforms such as Salesforce Microsoft Dynamics and HubSpot could be considered This broader CRM platform knowledge may bring a valuable perspective to our CRM initiatives and will be taken into consideration
• Data Management and Analytical Skills
• Skilled in accurate CRM data management and leveraging Zoho analytics to produce insights that inform strategic decisions and foster customer engagement
• Technical Proficiency
• Competent in integrating Zoho or other CRM platforms with various business systems and software with an understanding of programming for CRM customization
• Process Improvement
• Demonstrated ability in identifying and implementing CRM process enhancements to boost user experience and operational efficiency
• Training and Support
• Proven experience in developing and delivering effective training sessions for CRM users maximising platform utility across the organization
• Project Management
• Strong project management skills evidenced by successful CRM system upgrades migrations and other related projects

Nice-to-Have Skills

• CRM Certifications
• While Zoho One certifications are highly desirable certifications in other CRM tools like Salesforce Microsoft Dynamics or HubSpot will also be considered and will be seen as a testament to your comprehensive CRM expertise
• Customer Service or Sales Background
• We would welcome a background in customer-facing roles from which you will have ideally gained essential insights into CRM system features to enhance customer interaction and support business development
• Advanced Data Analysis
• Experience with business intelligence tools for deeper data insights within the CRM ecosystem

Remuneration Benefits

• Competitive Compensation
• Attractive salary package commensurate with your experience and the strategic importance of the CRM function
• Extensive Benefits
• Including premium health insurance retirement planning and generous vacation allowances
• Professional Development
• Continuous opportunities for professional growth focusing on CRM technologies and certifications especially with Zoho One
• Dynamic Team Environment
• Join a culture that prizes innovation operational efficiency and a customer-centric approach to achieving business success

Are you driven by the potential of Zoho One CRM technology to elevate customer experiences and fuel business achievement If you boast a versatile background in managing diverse CRM platforms we re keen to hear from you Join us at SLICIT and your role will be critical in leveraging CRM technology to enhance customer relationships and drive our business to new heights

Zoho One Expertise: Preferably, a profound experience with Zoho One, including customization, configuration, and troubleshooting, is most preferred. Your knowledge of Zoho s unique functionalities will be instrumental in driving our CRM strategy.

Diverse CRM Platform Administration: Alternatively, an experience in administering other CRM platforms such as Salesforce, Microsoft Dynamics, and HubSpot could be considered. This broader CRM platform knowledge may bring a valuable perspective to our CRM initiatives and will be taken into consideration.

Data Management and Analytical Skills: Skilled in accurate CRM data management and leveraging Zoho analytics to produce insights that inform strategic decisions and foster customer engagement.

Technical Proficiency: Competent in integrating Zoho or other CRM platforms with various business systems and software, with an understanding of programming for CRM customization.

Process Improvement: Demonstrated ability in identifying and implementing CRM process enhancements to boost user experience and operational efficiency.

Training and Support: Proven experience in developing and delivering effective training sessions for CRM users, maximising platform utility across the organization.

Project Management: Strong project management skills, evidenced by successful CRM system upgrades, migrations, and other related projects.

CRM Certifications: While Zoho One certifications are highly desirable, certifications in other CRM tools like Salesforce, Microsoft Dynamics, or HubSpot will also be considered and will be seen as a testament to your comprehensive CRM expertise.

Customer Service or Sales Background: We would welcome a background in customer-facing roles from which you will have ideally gained essential insights into CRM system features to enhance customer interaction and support business development.

Advanced Data Analysis: Experience with business intelligence tools for deeper data insights within the CRM ecosystem.