Accountant

Samrat Machine & Tools (LLC); Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Samrat Machine & Tools (LLC) is seeking a detail-oriented Accounts cum Customer Follow-up Executive to manage customer invoices, payments and communications. You will support accounting tasks, month-end closings and MIS reporting while coordinating with finance, sales and operations teams to ensure accurate records and timely collections.

The role requires a Bachelor's degree in Commerce or Finance, at least 2 years of Zoho Books/CRM experience, and strong English communication.

Qualifications

• Bachelor's degree in Commerce or Finance required.
• Minimum 2 years hands-on experience in Zoho Books CRM mandatory.
• Solid understanding of accounting principles and customer follow-up processes.
• Excellent communication skills in English (spoken and written).
• Proficient in MS Office, especially Excel.
• Strong organizational, negotiation and problem-solving skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Keep clear and accurate records of customer invoices, receipts and payments.
• Reconcile accounts receivable and follow up on outstanding balances.
• Support month-end closings, reports and audits.
• Help prepare MIS reports, ledgers and financial statements.
• Follow up regularly with customers about pending payments and invoice clarifications.
• Build strong relationships with clients to ensure smooth collections.
• Act as the first contact for customer queries and escalate issues when needed.
• Work closely with sales and operations teams to ensure excellent customer service.
• Keep customer data, invoices and follow-ups updated in Zoho Books CRM.
• Generate reports, payment reminders and dashboards using Zoho tools.

Skills

Communication English

Organization

Negotiation

Problem-solving

Attention to detail

Education

Bachelor's degree in Commerce or Finance

Tools

Zoho Books

Zoho CRM

MS Excel

MS Office

Job description

We are looking for a detail-oriented and energetic Accounts cum Customer Follow-up Executiveto join our growing team In this role you will play a crucial part in ensuring our finances are accurate and our customers are satisfied Youll handle daily accounting tasks follow up with clients on payments and maintain smooth communication between our finance sales and operations teams If you enjoy working with numbers love interacting with people and take pride in keeping things organized this role is perfect for you

Responsibilities

Accounting Finance

• Keep clear and accurate records of customer invoices receipts and payments
• Reconcile accounts receivable and follow up on outstanding balances
• Support month-end closings reports and audits
• Help prepare MIS reports ledgers and financial statements

Customer Follow-up Coordination

• Follow up regularly with customers about pending payments and invoice clarifications
• Build strong relationships with clients to ensure smooth collections
• Act as the first contact for customer queries and elevate issues when needed
• Work closely with sales and operations teams to ensure excellent customer service

Zoho ERP CRM Management

• Keep customer data invoices and follow-ups updated in Zoho Books CRM
• Generate reports payment reminders and dashboards using Zoho tools
• Ensure all data entered is accurate and processes run smoothly within Zoho

Qualifications

• Bachelors degree in Commerce or Finance
• Minimum 2 years of hands-on experience in Zoho Books CRM mandatory
• Solid understanding of accounting principles and customer follow-up processes
• Excellent communication skills in English spoken and written
• Proficient in MS Office especially Excel
• Strong organisational negotiation and problem-solving skills
• Ability to work independently and meet deadlines with attention to detail

Why Join Us

Be part of a friendly supportive and growing teamthat values your work Gain exposure to modern business toolslike Zoho Books and CRM systems Enjoy a role that combines finance communication and customer success Work in an environment that encourages learning responsibility and teamwork Your contribution will have a direct impacton both company success and customer satisfaction

Job Type Full-time Zoho Books / CRM & ERPGenerate Reports Follow UP with Customers about pending orders