Client Service Manager FEATURED

Fisher; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

Fisher in Dubai is seeking a proactive Administration & Business Support professional to manage client communications, coordinate meetings, and track project deliverables across two businesses.

You will prepare proposals, invoices, and reports, support daily operations, and leverage Zoho and MS Office to boost productivity. Excellent English skills and 2–5 years in similar roles are essential for success in this position.

Qualifications

• Bachelor's degree preferred.
• 2–5 years of experience in administration, client services, coordination, customer service, or business support.
• Excellent written and spoken English.
• Proficiency in MS Office and digital productivity tools.
• Knowledge of Zoho or similar business management systems is an advantage.
• Additional languages are an advantage.
• Previous experience in retail consultancy or cleaning services is not mandatory.

Responsibilities

• Manage incoming enquiries, client communications, and follow-ups across both businesses.
• Maintain professional relationships with clients and prospective customers.
• Coordinate meetings, appointments, and follow-up actions.
• Monitor client requirements and ensure timely responses to enquiries.
• Prepare and coordinate technical and commercial proposals.
• Assist in preparing consultancy reports, presentations, and business documentation.
• Maintain accurate records and ensure project documentation is properly organized.
• Track project deadlines, deliverables, and outstanding requirements.
• Coordinate with customers and the Operations Manager to schedule cleaning services and appointments.
• Follow up on quotations, confirm bookings, and coordinate service delivery.
• Monitor customer feedback and ensure timely follow-up on service requests.
• Support the day-to-day administrative and operational requirements of both businesses.
• Prepare and issue quotations, invoices, and receipts.
• Manage invoicing and payment documentation using Zoho and existing financial systems.
• Follow up on outstanding quotations and payments.
• Maintain accurate financial and administrative records.
• Utilize AI tools and digital platforms to improve productivity and streamline daily tasks.
• Demonstrate independent thinking, sound judgment, and problem-solving when using technology.

Skills

English proficiency

MS Office

Digital productivity tools

Additional languages

Education

Bachelor's degree

Tools

Zoho

Job description

Client Services & Business Support

• Manage incoming enquiries, client communications, and follow-ups across both businesses.
• Maintain professional relationships with clients and prospective customers.
• Coordinate meetings, appointments, and follow-up actions.
• Monitor client requirements and ensure timely responses to enquiries.

Proposals & Documentation

• Prepare and coordinate technical and commercial proposals.
• Assist in preparing consultancy reports, presentations, and business documentation.
• Maintain accurate records and ensure project documentation is properly organized.
• Track project deadlines, deliverables, and outstanding requirements.

Operations & Service Coordination

• Coordinate with customers and the Operations Manager to schedule cleaning services and appointments.
• Follow up on quotations, confirm bookings, and coordinate service delivery.
• Monitor customer feedback and ensure timely follow-up on service requests.
• Support the day-to-day administrative and operational requirements of both businesses.

Financial Administration

• Prepare and issue quotations, invoices, and receipts.
• Manage invoicing and payment documentation using Zoho and existing financial systems.
• Follow up on outstanding quotations and payments.
• Maintain accurate financial and administrative records.

Digital Tools & Productivity

• Utilize AI tools and digital platforms to improve productivity and streamline daily tasks.
• Demonstrate independent thinking, sound judgment, and problem-solving when using technology.

Requirements

• Bachelor's degree preferred.
• 2–5 years of experience in administration, client services, coordination, customer service, or business support.
• Excellent written and spoken English.
• Proficiency in MS Office and digital productivity tools.
• Knowledge of Zoho or similar business management systems is an advantage.
• Additional languages are an advantage.
• Previous experience in retail consultancy or cleaning services is not mandatory.