Credit Sales Agent – SME Cards

Dicetek LLC; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Dicetek LLC in Dubai is seeking a driven SME credit card sales specialist to proactively identify and pursue new SME clients, aiming to exceed monthly targets. You will analyze client needs, tailor credit card solutions to optimize cash flow, and serve as the primary contact for SME inquiries and support.

Strong sales drive and English communication are essential. Responsibilities include conducting credit assessments, gathering documentation, and processing applications through bank systems,

Qualifications

• 1–3 years of relevant experience in banking telesales, credit/debit card sales or activation, customer calling, contact center sales, or SME outbound sales.
• Fluent English communication skills, both spoken and written.
• Strong telephone-based communication, customer engagement, follow-up discipline, and ability to achieve daily targets.
• Proven ability to sell credit cards and process applications through the bank’s application/system.

Responsibilities

• Identify and pursue SME clients for credit card solutions exceeding monthly sales targets.
• Analyze business needs of potential SME clients to recommend tailored credit card products that optimize their cash flow and operational efficiency.
• Develop and maintain strong relationships with SME clients acting as their primary point of contact for all credit card-related inquiries and support.
• Conduct thorough credit assessments and gather necessary documentation to ensure the eligibility and suitability of SME clients for credit facilities.

Skills

English fluency

Telephone-based comms

Sales targets

Lead follow-up

SME product knowledge

Tools

CRM systems

Dialer tools

Excel

Bank platforms

Job description

Proactively identify and pursue new Small and Medium Enterprise SME clients for credit card solutions exceeding monthly sales targets

Analyze business needs of potential SME clients to recommend tailored credit card products that optimize their cash flow and operational efficiency

Develop and maintain strong relationships with SME clients acting as their primary point of contact for all credit card-related inquiries and support

Conduct thorough credit assessments and gather necessary documentation to ensure the eligibility and suitability of SME clients for credit facilities

Mandatory Requirements

• 1–3 years of relevant experience in banking telesales, credit/debit card sales or activation, customer calling, contact center sales, or SME outbound sales.
• Fluent English communication skills, both spoken and written.
• Strong telephone-based communication, customer engagement, follow-up discipline, and the ability to consistently achieve daily calling and sales targets.
• Proven ability to sell credit cards and process applications through the bank’s application/system.
• Knowledge & ExperienceDomain ExpertiseBasic understanding of SME/business banking products, particularly debit and credit card sales, digital/app onboarding, and customer activation journeys.
• Practical knowledge of credit card sales and application processes, including adherence to bank policies and procedures.
• Experience with debit card activation, card usage awareness, customer follow-ups, and handling common SME customer objections.
• Understanding of UAE SME customer segments and the ability to communicate effectively with business owners and authorized company representatives.

Industry & Sector Experience

• 1–3 years of experience in banking telesales, credit card sales, customer activation, contact center sales, or SME outbound calling.
• Prior experience handling credit/debit cards, account activation, business banking customers, or SME-focused sales/service campaigns.

Tools, Platforms & Technologies

• Experience using CRM systems, calling trackers, dialer tools, or bank-specific customer campaign platforms.
• Basic familiarity with core banking, card management, customer profile, and digital/app onboarding systems.
• Good working knowledge of Microsoft Excel for maintaining calling trackers and preparing performance reports.
• Understanding of digital banking app onboarding processes and basic troubleshooting.

Soft Skills & Competencies

• Excellent telephone communication skills with the ability to handle objections, convert leads into successful sales, and explain card application and activation processes clearly.
• Strong follow-up skills, patience, and the ability to manage high-volume, repetitive outbound calling activities.
• Comfortable working against daily calling, sales, and conversion targets and maintaining accurate customer dispositions.
• Resilient, positive, and professional when dealing with objections, low contact rates, or challenging customer interactions.
• Strong attention to detail with the ability to maintain accurate call notes, daily trackers, customer feedback, and escalation records.