Coordinator, Guest Relation

Atlantis Resorts; Dubai; On-site; AED 78,000 - 112,000; Full time

Benefits offered by this job

Generous F&B privileges

Exclusive discounted rates at Kerzner/

Comprehensive health insurance (incl.

Annual flights home

Life insurance

Incentive program

Colleague wellness & social programs

Job summary

Atlantis The Royal invites applications for a Guest Relations Coordinator to support the Front Office and Guest Relations teams. You will manage guest data, profiles and reports, ensuring accuracy and timely communication across systems to enhance guest experiences.

The role requires strong administrative skills, 1 year in luxury hospitality, and proficiency in MS Office and Opera. You will coordinate pre-arrival, in-stay, and post-stay activities, collaborating with other departments to satisfy

Qualifications

• Minimum 1 year experience in Front Office/Guest Relations.
• Strong administrative and organizational skills.
• Ability to communicate with multiple departments to ensure requests are completed in a timely manner.

Responsibilities

• Provide administrative support to Guest Relations and Front Office teams.
• Manage guest data, profiles, trackers, and reports.
• Coordinate pre-arrival, in-stay, and post-stay processes to ensure a seamless guest experience.
• Collaborate with other departments to fulfill guest requests and follow up.

Skills

Administrative skills

Organizational skills

MS Office

Opera (Front Office)

Tools

MS Office

Opera

Job description

( 21130 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

The Guest Relations Coordinator provides administrative and coordination support to the Guest Relations and Front Office teams by managing guest data, profiles, trackers, and reports. The role is responsible for ensuring the accuracy, consistency, and timely communication of guest information, preferences, and feedback across all systems. The position supports pre‑arrival, in‑stay, and post‑stay processes through effective coordination, system updates, reporting, and follow‑up, contributing to a seamless guest experience. Person in this role works closely with internal departments, follows established procedures and Forbes Travel Guide standards, and supports service delivery.

About You

We are looking for candidates with very strong administrative and organizational skills who have min. 1 year experience in Front Office/Guest Relations department. You should demonstrate in-depth understanding of luxury travelers’ expectations and be able to support the team in creating exceptional stays. You will comfortably communicate with other departments to ensure all requests and tasks are completed in a timely manner. You should have great command of MS Office programs and Opera as well as be a fast learner in using any other web-based applications and systems.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.

• generous food and beverage privileges


• exclusive discounted rates at all Kerzner properties worldwide


• comprehensive health insurance (with dental coverage)


• annual flights home


• life insurance


• an incentive program


• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.