Cooling Engineering Support Principal

Schneider Electric; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Schneider Electric is seeking a Cooling Principal to provide level 2 engineering support on site, acting as the technical expert for complex cooling systems including PAC/DX/CRAC/CRAH, InRow/InRoom, chillers, and related controls.

You will conduct deep diagnostics, lead commissioning and optimization, support field teams, participate in RCA and continuous improvement, and collaborate with engineering, product teams, and OEM factories to resolve issues.

Qualifications

• Bachelor's degree in Mechanical Engineering.
• Proven people management and leadership experience.
• Strong background in Field Services operations and customer-facing technical environments.
• Experience in cooling systems, electromechanical equipment, or industrial services is highly desirable.

Responsibilities

• Advanced Troubleshooting & Escalations.
• Serve as final escalation point for PAC/DX/CRAC/CRAH, InRow/InRoom, chillers, pumps, and hydronics, and related cooling systems.
• Perform deep-drive diagnostics: refrigeration cycle, controller logic, firmware anomalies, PID tuning, VFD/EC faults, and BMS/Modbus/BACnet/SNMP.
• Execute remote and on-site support; validate operating parameters; perform safe emergency interventions when required.
• Lead commissioning, Recommissioning & Optimization for APC–Uniflair portfolio.
• Lead start-up and commissioning for the full APC–Uniflair portfolio (single and multi-module).
• Optimize control sequences; validate SOO and stability in multi-unit or hybrid configurations.
• Support CFD reviews/simulations and thermals; ensure containment alignment and airflow management.
• Contribute to RCA investigations; define CAPA; track effectiveness to closure.
• Analyze field data and trends to identify systemic issues; drive design/firmware changes with engineering.

Skills

People management

Field Services

Customer-facing tech

Cooling systems

Education

Bachelor's degree in Mechanical Engineering

Job description

The Cooling Principal is responsible for level 2 engineering support, and to be the technical expert on site.

Responsibilities

• Advanced Troubleshooting & Escalations
• Serve as the final/near-final technical escalation point for PAC/DX/CRAC/CRAH, InRow/InRoom, chillers, pumps, and hydronics, hybrid/economizer systems, MDC cooling, Cool Array modular solutions, and high-density air/liquid cooling.
• Perform deep‑drive diagnostics: refrigeration cycle, SOO (Sequence of Operation), controller logic, firmware anomalies, PID tuning, multi‑unit interaction, VFD/EC fan faults, BMS/communication (Modbus/BACnet/SNMP), airflow/thermal imbalance, humidity system issues, electrical/PCB.
• Execute remote and on‑site support; validate operating parameters; perform safe emergency interventions where required.
• Commissioning, Recommissioning & Optimization
• Lead start‑up and commissioning for the full APC–Uniflair portfolio (single and multi‑module).
• Optimize parameters and control sequences; validate SOO and stability in multi‑unit or hybrid configurations.
• Support CFD reviews/simulations and thermals; ensure containment alignment and airflow management.
• RCA, Quality & Continuous Improvement
• Conduct/participate in RCA investigations; define CAPA; track effectiveness to closure.
• Analyze field data and trends to identify systemic issues; drive design/firmware changes with engineering/factories.
• Contribute to reliability improvements, de‑risking known failure modes and eliminating repeat incidents.
• Technical Content, Tools & Knowledge Enablement
• Author and maintain troubleshooting guides, technical bulletins, SOO/best practices, and service playbooks for Field/L1teams and Partners.
• Deliver targeted training (classroom/virtual/field), tech talks, and workshops (e.g., PID tuning, refrigeration diagnostics, airflow/containment).
• Ensure content is accurate, discoverable, and up to date in service tools and knowledge repositories.
• Cross‑Functional & Factory Collaboration
• Partner with Engineering, R&D, Product Engineering, Global Technical Teams, and OEM factories to resolve product issues, validate firmware fixes, align field behavior to factory specifications, and support new technology introductions.
• Participate in design reviews, capacity planning inputs, and customer‑facing RCA presentations for hyperscale/enterprise/colo/VIP accounts.
• Governance, Safety & Compliance
• Enforce safety standards, lockout/tagout, refrigerant handling best practices; ensure compliance with company policies and industry standards (e.g., ASHRAE thermal guidelines, EN 378, EPA 608 or local equivalent, F‑Gas/MoEFCC or local).
• Maintain rigorous documentation (service reports, commissioning records, asset baselines, parameter sets).

Key Stakeholders

• FSR
• Operations Director
• Safety Leader
• Customer Satisfaction Champion
• Planners
• Customers
• FS HR
• FS finance Leader
• FSVP
• Tendering Leader
• Sales Manager

Qualifications

• Bachelor's degree in Mechanical Engineering.
• Proven people management and leadership experience.
• Strong background in Field Services operations and customer‑facing technical environments.
• Experience in cooling systems, electromechanical equipment, or industrial services is highly desirable.

Equal Employment Opportunity

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

This position will be posted until filled.